***SOLVED***Email Form Reply

[johnsmith0251]

Can the forms be set up so that when my client receives them - they can just click reply to start the conversation rather than have to create a new email to make the reply? I know it sounds silly, but certain clients keep hitting that reply button when they get a form submission.

[Pablo]

You can set the 'from' and 'reply to' address in the form's 'More' properties.

[johnsmith0251]

Let me clarify a little more. The reply would be to whoever submitted the form. Is this possible?

Currently, after receiving a form submission, you must hit reply and change the recipient's email address to what's listed in the form. This seems like a small step, but I have one client complaining it takes too much time given the number of form submissions they get.

Many people I design websites for have an odd tendency to get a form submission and hit reply, believing they are now emailing the person who submitted the form. It could be because I know and am used to how web forms typically work.

Personally, I really don't care - I might just get rid of the form on their website - but just wanted to see if this was possible before I did.

[Pablo]

The reply would be to whoever submitted the form. Is this possible?

Yes, if you have an input field named 'email', then this will be used as the reply address.

[johnsmith0251]

It's not working for me.

The imput field type is email, name - email, title - email.

Under form settings - reply to is $mailfrom

am i missing something?

Currently when i reply to a form submission, it puts the email address that the form went to as the reply to.

[Pablo]

It is difficult to say anything meaningful about this without seeing all your settings.

For further details about how to share a project file, please see this FAQ:
viewtopic.php?f=10&t=82134

[rogerl]

Under "More, Reply To" I have :

Code: Select all

$_POST['email'], $_POST['name']

and under the "Advanced, Mail Engine" tab I select the PHP mailer and Mail for the Mail Engine.
This works for me.

[johnsmith0251]

For anyone who may face the same problem ... the issue happened because i named the imput Email (using a capial E) instead of email.