Cancelled Subscription Payments

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Gaz96
 
 
Posts: 1
Joined: Thu Sep 26, 2019 3:56 pm

Cancelled Subscription Payments

Post by Gaz96 »

If you use the Paypal subscription button how can you facilitate a user cancelling that subscription? And if Paypal automatically cancels a subscription because of failed payment attempts how do you find out about this?

Many thanks in advance
Gary
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Pablo
 
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Joined: Sun Mar 28, 2004 12:00 pm
Location: Europe
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Re: Cancelled Subscription Payments

Post by Pablo »

Subscriptions is standard PayPal functionality, so everything is handled by PayPal.
https://www.paypal.com/us/smarthelp/art ... ns-faq2391
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BaconFries
 
 
Posts: 5944
Joined: Thu Aug 16, 2007 7:32 pm

Re: Cancelled Subscription Payments

Post by BaconFries »

As Pablos reply all PayPal Subscriptions are handled by them and not you. If a subscriber pays by there PayPal account and then decides to cancel then they have to login to their PP account and cancel. If another payment method is used they then should contact you directly asking you to unsubsribe and cancel.
https://www.paypal.com/va/smarthelp/art ... nt-faq1067
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