Publishing Error..

[downunder39]

I am using version 14 and recently have been unable to publish, I have checked with my host company who cannot find a fault.
This is the error message....
*** START OF PUBLISH ***
Scanning publish folder...
Found 21 file(s).
Initializing FTP connection...
Checking host...
Host was successfully parsed.
Connecting to ftp.planyourowntravel.com...
Using PASV mode.
Succesfully connected.
Current directory is '/'
Setting remote folder to public_html...
Status: 550 Can't create directory: File exists
Uploading 'images/Airlines.gif'...
Successfully uploaded file.
Uploading 'images/AirlineSeats.gif'...
Internet Exception Error 12111

Details:
The FTP session was terminated
Closing FTP connection...
Removing temporary files...
Publish failed!
*** END OF PUBLISH ***

Do you know what errror 12111 is?

Thanks.... Kevin

[Pablo]

It looks like the connection is blocked by your firewall.
Or maybe your host does not support standard FTP, but requires SFTP?

Do you get the same error if you select 'winsock'' in the publish settings?

Related FAQ:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=36493

[downunder39]

Thanks for the reply.
I turned off the firewall but still the same error.
It connects to the ftp server without a problem so I don't know why it is terminated. Perhaps there is a problem with the host somehow but I really don't think so as I have published successfully many times previously and this error has occurred only recently.
Incidentally, where and how do I use Winsock?
Kevin

[BaconFries]

Please see the following information.
https://www.wysiwygwebbuilder.com/forum ... 10&t=36493

Location of Winsock

[downunder39]

Regretably Winsock does noy work either. I'll contact the Host and ask them to look into it.
Thanks..... Kevin

[downunder39]

The hosting company has suggested I use FileZilla but I just don't understand why as all previous publishing were successful using your ftp server, I am at loss to know what to do now.

[Pablo]

What is the error when you use winsock?

Most publishing issues (99.9%) are caused by incorrect configuration.
This usually means that the settings are wrong or a firewall is blocking the connection.
Did you add webbuilder.exe to the exception list of your firewall and virusscanner?

[downunder39]

I used Winsock and getting the following error...
"Not connected to an FTP server. The connection was previously lost, or it was never established".
When I do a test I get this answer...'Successfully connected to the server".

Do you have any idea what the problem may be?

[downunder39]

Incidentally, webbuilder.exe is in the exception list for thefirewall and virus scanner.

[Pablo]

I think something is blocking the connection. Or the settings are not correct.

Do the same setting work with FileZilla?

Did you verify if maybe you need SFTP?

[Bernhard]

Upgraded to version 15 recently and problems found regarding the upload of files - preview is ok but after uploading of "entire website" and " all files" to server the FTP connection bumps out after about 1 minute connection for whatever reason. I previous version this was not a problem. I changed the "time out" connection to 3 minutes in the "options panel" in WB but no change.
The result is that not "all files" are uploaded so I had to dig in what files where missing on the server - managed to correct this almost and manual uploading some of the missing files but still some are missing.

My question is: Where can I view the list of "all files " BEOFRE I try to upload?

[alan_sh]

You could try uploading to a local disk folder. If there was nothing there before, it should then contain all the files.

Alan

[Pablo]

There is a no list of files. It depend on your settings.

What is the exact error in the publish log?

[Bernhard]

Alan

Thanks - good idea - I will try this.

[Bernhard]

Hi Pablo

Here is the part of log file:

"Uploading 'files/acutepain.mp4'...
Successfully uploaded file.
Uploading 'files/Appendect.mp4'...
Internet Exception Error 12031

Details:
The connection with the server was reset
Closing FTP connection...
Removing temporary files...
Publish failed!
*** END OF PUBLISH ***"
It bumps out of FTP connection.

Another problem is that Fancybox feature does not work on Chrome or Safari on my Ipad but works on Internet Explorer.
I have entered in Page proberties compatibility for Internet Explorer and Chrome. Go to web www.stofukerfi.is and click on the box image (below the text "screenshots") - perhabs it works on Chrome on your site.

[Pablo]

Is it possible that the file is too big?
For large videos it is always better to uploads them separate and then use an absolute link to the file.

The page contains invalid code, this make the entire page invalid and this may affect the behavior of scripts and other parts of the page.
Please remove all custom code.

[Bernhard]

Hi

What invalid code are you referring to ? - I have not put any special source code here and the web is almost created by your product up to 99,9 %. The only "add ons" is the hit counter yes- also for google analytics - added years ago. Perhabs something has entered in the page recently without my knowledge. Could provide some example so I can trace it.

regards

[Pablo]

You have inserted code inside the body tag:

Code: Select all

//echo file_get_contents('http://www.stofukerfi.is/counter.txt');

[Bernhard]

Hi

This code has been there for years - without any problems - but I will test this by removing soon.
Another question: Its about correct script files and their location.
The new version WB upload following files to server:

Into the root (where index file and so is located)
there is one script file. " jqurey -3,4,1 min"

Into the Fancybox folder: "jquery,easing-1,3 pack"
"jquery.fancybox-1,3,4"
"jquery.fancybox-1,3,4 pack"
"jquery.mousewheel-3,0,4 pack"

Kindly could you confirm the correct files and their locations

Regards
Bernhard

[Pablo]

This code has been there for years - without any problems - but I will test this by removing soon.

I'm sorry, but the code is not correct. You are lucky that the page works at all.

The exact location of the files depends on your settings.
But the files will be placed in the correct folders automatically.

[Bernhard]

Hi

" I'm sorry, but the code is not correct. You are lucky that the page works at all...…."

I am also sorry but I removed the wrong code and nothing changed - Fancybox not working in Chrome or Safari (as it did before upgrade).
By the way - I did not manipulate the settings for the script files - same settings as before upgrade.

Anything else I should loo for ?

Regards

Bernhard

[Pablo]

I think the selected jQuery version is not correct.
Fancybox does not support jQuery 3, so you will have to select an older version like 1.7.2

[Bernhard]

Hi

Yes that was the case - things work fine know.
How WB selected the wrong script file - I do not know.
Case closed

Thanks

Bernhard