blocks section empty

[irvin_robledo]

Hi,
I recent updated to 15.0.3 64 bits and blocks section has its categories (dividers, features, etc), but notghing inside.. should I download it apart? or it is a bug in the installer?
regards

[Pablo]

Maybe you have changed the system folder?

See this related FAQ:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=76719

[irvin_robledo]

Yes, that is it. It works now, but I have this two folders:

\Documents\WYSIWYG Web Builder\system\dividers

and

C:\Users\Irvin\Documents\WYSIWYG Web Builder\system\blocks\Dividers

wich one is the correct?
thank you.

[Pablo]

The one you have configured in 'Tool -> Options - > Files & Folders' is the one that will be used.

[irvin_robledo]

OK, thanks.. now I can see the 6 dividers, but I cannot change the "type".. it is just (none) option
I have the folder \Documents\WYSIWYG Web Builder\system in the options.

[Pablo]

This means that the divders files are in the wrong folder.

Please copy the dividers to the folder that is configured in:
Tool -> Options - > Files & Folders

[irvin_robledo]

I copied it and restarted the program, but no luck, copied into other folders and nothing. What could be wrong? thanks for support

P.S: I already tried to reinstall the program, Im using 64 bit version

[Pablo]

Maybe the software does not have access to the folder. For example, because it's blocked by your anti-virus or ransom protection?

Try this:
- close the application
- rename the Document\WYSIWYG Web Builder folder.
- start the application
- new folders should have been created with the correct permissions.
- now make sure the dividers are in the new folder.

[irvin_robledo]

Yes it works.. but I had to use C:\Users\Irvin\Documents\WYSIWYG Web Builder (without system) because it creates antoher system folder inside of it..

thank you, the problem looks solved. Good day