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CC not working

Posted: Fri Feb 07, 2025 2:04 pm
by AudioBill
Hello,

My CC email form is not sending to the CC'd.

My file is at: http://gofile.me/6Ivnu/2Zc3vOILb

Thanks in advance

Re: CC not working

Posted: Fri Feb 07, 2025 2:08 pm
by Pablo
What exactly do you mean by 'CC not working'?
Can you please be more specific?

Re: CC not working

Posted: Fri Feb 07, 2025 2:28 pm
by AudioBill
Oh sorry...

I fill in an recipient's email address in the CC "More" form for a contact us emailer but the recipient is not getting the email.

I hope that explains my issue

Re: CC not working

Posted: Fri Feb 07, 2025 2:40 pm
by BaconFries
If the recipient isn't receiving the email then is more than likely that it is getting placed in there spam folder(bin). You should ask them to check this and report back. Note generally when using CC (carbon copy) it is used to send to multiple addresses separated by a comma.
From the help for using this feature
"Click the 'More' button to specify multiple email addresses (CC/BCC). Use commas to separate email addresses."

Re: CC not working

Posted: Fri Feb 07, 2025 3:14 pm
by Pablo
The CC is sent by the server, just like the main address, and the script handles both in the same way.
Therefore, if the main address works but the CC does not, it is likely being blocked either on the server or client side.

Re: CC not working

Posted: Fri Feb 07, 2025 4:49 pm
by AudioBill
I think I got it working. I'm really not sure how I did it. But that outlook junk filter is a real pain in the backside. (I use mailwasher pro to bury spam)

Thanks for your patience.