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WWB 19.1.1 opening issue AGAIN

Posted: Mon Feb 19, 2024 2:10 pm
by fker
Hello everyone,

Yesterday the opening issue was solved (after rebooting the PC and reinstalling the 19.1.1 update).

Today it reappears agin.

When I click on WWB it takes ages.
Then the following windows appears: Image

When I close it WWB opens.

I don't understand what's happening.

Thanks in advance for clues, help, etc.

François

Re: WWB 19.1.1 opening issue AGAIN

Posted: Mon Feb 19, 2024 2:29 pm
by Pablo
This error indicates that the version check cannot be performed.
This most likely means that the connection is blocked by your firewall.

Re: WWB 19.1.1 opening issue AGAIN

Posted: Mon Feb 19, 2024 6:04 pm
by fker
Thanks Pablo

.The firewall authorization was for the WWB 18 version and worked with no issue until the 19.1.1 update.

I modified it.

It works now.

Re: WWB 19.1.1 opening issue AGAIN

Posted: Mon Feb 19, 2024 6:09 pm
by Pablo
Your firewall sees each update of WYSIWYG Web Builder (or any other software) as a new app because they have unique "fingerprints."
To avoid any issues, it's best to add the updated version to the firewall's exception list. This tells the firewall that the new version is safe to use.