problem with FontAwesome

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 1:41 pm

the same project I pasted another icon it looks to be fine but this icon is having problems. Have you tried taking another icon and trying that on your project side by side?

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 1:46 pm

groosz wrote: ↑Fri May 26, 2023 1:41 pm I see. Just how to fix it? I didn't change any class names. I am using the application in graphical mode. Also, after reinstalling it, the problem persists

I have again tested it I think it is has a solution. I changed it with an "material icon" or "iconfont" then again tried using font awesome the icon was showing. Try doing that and see and if you are still having problem I will send a demo you can download and see if it shows right for you.

groosz · Post by **groosz** » Fri May 26, 2023 1:47 pm

This is not the problem of this design and this icon. Every project I create or open in the app has the same error.

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 1:49 pm

groosz wrote: ↑Fri May 26, 2023 1:47 pm This is not the problem of this design and this icon. Every project I create or open in the app has the same error.

Download this and tell me if it looks correct for you it shows correctly on my settings.

https://temp-file.org/MVAmNdWquOyWNob/file

groosz · Post by **groosz** » Fri May 26, 2023 1:49 pm

Unfortunately, changing the icons doesn't help. Still the same problem.

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 1:50 pm

groosz wrote: ↑Fri May 26, 2023 1:49 pm Unfortunately, changing the icons doesn't help. Still the same problem.

Did you download the project file I gave? Try that and see.

groosz · Post by **groosz** » Fri May 26, 2023 1:57 pm

Thank you. I'll check it out but I don't understand how it's supposed to help me? Once again, when I install Wysywig Web Builder version 18, the icons do not work for me. They don't show up in the browser. Instead, there are some numbers and rectangles. Reinstalling the program does not help. This is not a browser version because Version 17 of the Wysywig Web Bilder application works fine - the icons are displayed correctly

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 2:01 pm

groosz wrote: ↑Fri May 26, 2023 1:57 pm Thank you. I'll check it out but I don't understand how it's supposed to help me? Once again, when I install Wysywig Web Builder version 18, the icons do not work for me. They don't show up in the browser. Instead, there are some numbers and rectangles. Reinstalling the program does not help. This is not a browser version because Version 17 of the Wysywig Web Bilder application works fine - the icons are displayed correctly

I am a user I dont have icon problems, but if you have it then it must be for an unfortunate reason. We both use the same software. It must be for messing a setting, now who did it I don't know but the software is not responsible for this. Because on my side things are right.

Your icon can be made correct on my project file how cant my file be shown correctly on your project file on your computer.

Post by **Pablo** » Fri May 26, 2023 2:19 pm

There seems to be an issue with the selected icon library.

To solve the problem:
- Open the properties of the icon
- re-select the icon library.

groosz · Post by **groosz** » Fri May 26, 2023 4:54 pm

Selecting the icon library again does indeed fix the problem. But this is not a solution, because every new icon is displayed incorrectly. I would have to reselect the library for each icon twice. Is there a permanent solution to this problem?

groosz · Post by **groosz** » Fri May 26, 2023 4:55 pm

unfortunately the link doesn't work

https://temp-file.org/MVAmNdWquOyWNob/file

Post by **Pablo** » Fri May 26, 2023 4:58 pm

I do not have any issues with icons myself.
I have use them in almost all my project.
Also, you are the first user who has reported this.

What are the exact steps to reproduce the problem?

groosz · Post by **groosz** » Fri May 26, 2023 4:59 pm

http://ftp.server946487.nazwa.pl/problem/4.jpg

groosz · Post by **groosz** » Fri May 26, 2023 5:03 pm

http://ftp.server946487.nazwa.pl/problem/1.mp4

groosz · Post by **groosz** » Fri May 26, 2023 5:05 pm

I posted a video of the problem in my last post. Let me remind you that I am using the registered version 18. I have installed it many times, every time the problem is the same

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:15 pm

groosz wrote: ↑Fri May 26, 2023 4:55 pm unfortunately the link doesn't work

https://temp-file.org/MVAmNdWquOyWNob/file

It is because you were late to download it let me send you another one

https://temp-file.org/OvYKRblS1gwoeiP/file

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:17 pm

groosz wrote: ↑Fri May 26, 2023 5:03 pm http://ftp.server946487.nazwa.pl/problem/1.mp4

The video is not enough to find out the problem it maybe a system issue maybe the browser extension but the software has no issue at all. There are countless users building project every day not even one have made complain on icons. You can test the software on another pc if you can and then see if the same problem persists just for a test.

Are you using the 64 bit or the 32 bit version btw?

groosz · Post by **groosz** » Fri May 26, 2023 5:23 pm

The video file I posted illustrates the problem well enough. The program stopped displaying the icons that's all. There is nothing else. I checked your file and the icon is not showing up. Instead of the icon there is the code F02E

groosz · Post by **groosz** » Fri May 26, 2023 5:24 pm

This is not a system issue because I have version 17 of the Wysywig application installed and the icons are displayed correctly in it.

groosz · Post by **groosz** » Fri May 26, 2023 5:25 pm

This is not a system issue because I have version 17 of the Wysywig application installed and the icons are displayed correctly in it.

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:28 pm

groosz wrote: ↑Fri May 26, 2023 5:24 pm This is not a system issue because I have version 17 of the Wysywig application installed and the icons are displayed correctly in it.

Even I have all the versions but why arent we all having problems although we use the same software you downloaded? Based on that video no system settings or problems can not be understood. Only if others report about this problem can we surely know what maybe wrong or else we are not being able to reproduce the problem which you have shared. And difficult for us to know.

groosz · Post by **groosz** » Fri May 26, 2023 5:30 pm

How am I supposed to know why you don't have problems? But it's not a professional approach - I don't have problems with others, neither can they.

Post by **Pablo** » Fri May 26, 2023 5:30 pm

Your project works for me, so I think this can only be a configuration issue.

Maybe you can try this?
In the icon gallery at the bottom select 'Default icon Library', then restart the application.

groosz · Post by **groosz** » Fri May 26, 2023 5:33 pm

made to. Unfortunately, there is still an error.

groosz · Post by **groosz** » Fri May 26, 2023 5:34 pm

Is there any way to clean the system from application traces? I tried uninstalling and reinstalling the program. I deleted the system directory but that didn't help

groosz · Post by **groosz** » Fri May 26, 2023 5:37 pm

One more thing besides what you wrote Pablo helps. If I move an icon from Font Avesome to User Collection and place it on a page from User Collection it displays correctly.

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:39 pm

can you share the demo of wwb17 project with the same icon? I again tested when I change it to icon font and back to font awesome it works fine for me.

Post by **Pablo** » Fri May 26, 2023 5:41 pm

If I move an icon from Font Avesome to User Collection and place it on a page from User Collection it displays correctly.

That is because in that case icons are published as SVG image.

If my previous suggestion did not work then please try this:
- uninstall the software
- clear your browser cache.
- reboot your computer
- download the setup again, make surer you have version 18.2.2
https://www.wysiwygwebbuilder.com/download.html
- reinstall

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:43 pm

Here is a video on how I fixed the icon which you gave and I did this to fix it. You can see it in my video.

https://floomby.io/v/260523/xBOW36uO?a

groosz · Post by **groosz** » Fri May 26, 2023 5:45 pm

http://ftp.server946487.nazwa.pl/problem/test17.wbs

http://ftp.server946487.nazwa.pl/problem/test17.zip

groosz · Post by **groosz** » Fri May 26, 2023 5:46 pm

Pablo already wrote this but it doesn't solve the problem.

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 5:51 pm

groosz wrote: ↑Fri May 26, 2023 5:46 pm Pablo already wrote this but it doesn't solve the problem.

Your project works fine for me the icon shows. Did you do exactly the way I did in the video? Please follow @pablos advice to do a clear installation.

groosz · Post by **groosz** » Fri May 26, 2023 5:52 pm

I deleted the browser cache, uninstalled the program and additionally the Wysiwyg Web Builder directory. I restarted my computer and installed versions 18.2.2 and unfortunately it's still the same.

groosz · Post by **groosz** » Fri May 26, 2023 5:54 pm

During reinstallation, the program does not ask me for registration data, so uninstalling itself probably does not clear all program data

groosz · Post by **groosz** » Fri May 26, 2023 5:55 pm

as I wrote version 17 works fine. Icons do not display only in version 18

wwonderfull · Post by **wwonderfull** » Fri May 26, 2023 6:02 pm

groosz wrote: ↑Fri May 26, 2023 5:54 pm During reinstallation, the program does not ask me for registration data, so uninstalling itself probably does not clear all program data

As you said yourself that if uninstalling itself probably does not clear all program data then that can cause problem. Only a proper uninstall and install can solve it. It must be a configuration issue related to the install and the uninstallation.

groosz · Post by **groosz** » Fri May 26, 2023 6:07 pm

This is not a problem with incorrect installation or uninstallation because the problem occurred while working with the program. Correct uninstallation is done through the programs icon in the control panel.

groosz · Post by **groosz** » Fri May 26, 2023 6:10 pm

I don't know if this has anything to do with it, but I noticed that I don't have a line-awesome.ttf file in the system\iconlibraries\LineAwesome directory

groosz · Post by **groosz** » Fri May 26, 2023 6:49 pm

Clearing the registry of all keys with values helped temporarily

WYSIWYG Web Builder
Pablo

after uninstalling the application and reinstalling it. But this is not the solution to the essence of the problem. I hope that in the future we will be able to determine the cause of this error.
Thank you very much for all your help and best regards, Grzegorz