*SOLVED* May be web-host or PHP issue, but...

[etcbbu]

Hi all,

I know there are some shake-ups and changes with e-mail on the Web lately (TLS and security driven) . I'm having trouble getting Contact forms on a project to successfully land in GMAIL or Yahoo! addresses, when they kick off from the Contact page of a site even though the user gets a "Success" page when they hit "Submit". Here's my project-file:

https://talsichristianschoolfoundation.org/proj.zip

Sorry for leaving 4 pages on it, but two of them are non-published "masterpages" that form the header and footer of the two *actual* pages, and the two actual pages are called:

1) clonedrsvp.php
2) cloneddonorappreciation.php

and the reason I left both of those is because they both have a Contact form that seems to have the same issue. I've already changed the underlying PHP level to PHP 8.0 on my web-host, and it's still not helping. These forms successfully deliver when I change the Contact form to send to, say, a web-hosting mailbox on another .com domain that is a non-GMAIL/Yahoo! domain web-extension different from the native @talsichristianschoolfoundation.org domain, but it's just not delivering to GMAIL or Yahoo! e-mail addresses.

Just wondering if any other WB-users have experienced this, and what you may have done to address it. Particularly weird about this one, is that in previous years, for this particular project, we've delivered e-mails to GMAIL addresses with no problem. They're just not seeming to reach this year, even though the user gets a "Success" page when they hit "Submit".

[Pablo]

This is usually (>99%) a webhost issue related to server restrictions.

First you will have to contact the webhost and ask them why the email is not sent by the server.
Based on their feedback you can then update the settings of your form.

[BaconFries]

but it's just not delivering to GMAIL or Yahoo! e-mail addresses

Many hosts block the use of the free emails from the likes of yahoo, gmail and others due to they are used to spam. That's why it is preferable to use the email of the domain. This is documented at the following and other related information.

viewtopic.php?f=10&t=32967

Reading from:
Emails are not arriving in my inbox...
How can I make sure the 'from address' in the email message is the entered email in the form.
The auto responder option does not send the message to email entered in the form.

[Adrian]

Hi etcbbu,

relating to your problem, do you receive a error message? If yes, can you post here your error message?

Some other ideas:

- are your server IP somewhere on an "black list"?
- can you put the "sent email adress" on a white list in your email account?
- is there a problem on the server with sending emails? (Can you see the error log from php?)

Best regards, Adrian

[etcbbu]

@Pablo , @BaconFries , @Adrian — I learned a lot from y'all. Thank you for what you said. I have fixed the problem.

WYSIWYG Web Builder is the absolute BEST !