Text box disappeared???

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Trugmaker
 
 
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Re: Text box disappeared???

Post by Trugmaker »

Pablo I did not know that to capitalise words was classed as shouting, I use them purely to emphasise. Sorry. I massively appreciate all your, and several others invaluable help on here, as do we all - but please understand this week has been the most stressful I can remember. I have not solved the problem, but have improved it as my index page is restored. I deleted all my website files on my hosting and re-uploaded which has restored all pages to its former self with the exception of the page where the problem started (see trugmakers.co.uk/Harlequin-Trugs.html ). And, if you have not had enough of this post, I would really appreciate you looking at this page if I make yet another Demo for you to examine - Please! (I was going to capitalise please, but thought better :oops:
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Re: Text box disappeared???

Post by Pablo »

What do you see when you visit trugmakers.co.uk/Harlequin-Trugs.html ?

For me, it seems to be correct. I do not see missing text in breakpoints.
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Re: Text box disappeared???

Post by BaconFries »

This is what I see

Image

when I visit
https://trugmakers.co.uk/Harlequin-Trugs.html

Looking at the source code you are using jquery-3.6.0.min.js but on the following
https://trugmakers.co.uk/classic-Trugs.html it is displaying fine but the jquery is set to use jquery-1.12.4.min.js I would suggest that you set the jquery of the harlequin to the same and hopefully this should resolve you issue.

Note I hade to go through every page and view the source of each which is time consuming this is why we ask for a demo project which makes it easier to see that is or may be wrong.
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Re: Text box disappeared???

Post by Trugmaker »

So appreciate your time and interest BF, but how/where do I change that?
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Re: Text box disappeared???

Post by BaconFries »

You can select the jquery version in the page properties. Also looking at the page again in mobile/cell I can see the text you say has disappeared it is actually hidden along with the yellow shape it is on behind the main body. If you where to move the forward/to front they would be in view again.
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Re: Text box disappeared???

Post by Trugmaker »

I have changed it, thankyou, and as you noted, it seems it's the only page that is different, brilliant spot (you guys should be paid for help). But I am in the process of re-designing what was a 480 page to a 320 as believe that is where the problem lies and perhaps it is already solved with your suggestion. I am terrified to upload as it risks reverting back to the problem! Ironically, I sell more Harlequins than any other trug. I Will let you know how it proceeds.
P.S. I always clear browsing cache before.
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Re: Text box disappeared???

Post by Trugmaker »

Hi BF, if you have had enough of this problem, which I understand, please feel no need to respond.
Many years ago, I wrote a book called how to solve Cryptic Crosswords. Until I solve a problem I am like a dog with a bone and cannot give up until I have solved it, but this problem is beating me hands down. Here are my attempts that have failed and where I believe the problem lies.
1) The responsive Harlequin-Trugs.HTML is the only page on my website https:/www.trugmakers that is corrupt.
2) I deleted the page within WWB17 and on the server
3) I replaced the now missing page by copying the same page from a previous project, in preview, perfect. Uploaded still corrupt.
4) Suspicious that the problem lied within the 320px responsive page, so deleted all content and re-designed the whole 320 page. Previewed and perfect. After uploading, bizarrely the old 320 page was still there despite several control F5’s ?
5) At this stage I completely wiped the entire website using FileZilla, then re-uploaded all pages with WWB. Bizarrely the old page was STLL there, but corrupt and with elements of the newly designed page scattered around, a mixture of old and new page?
6) I assumed for some reason the upload was not going where it should, but when I checked the date and time, all uploaded files were present and correct.
7) As has been said, if it previews properly, which it does, then my building of pages are not to blame.
8) I have no idea what to do next. My most popular seller is the Harlequin Trug and have not sold one for a week. My sales as a result have plummeted to a degree that my business is in jeopardy and my google ranking has fallen from page one to two.
Any suggestions would be gratefully received.
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Re: Text box disappeared???

Post by Pablo »

Are you sure there is no problem with your browser cache?
Or maybe the server caches the page?
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Re: Text box disappeared???

Post by jerryco »

A consideration: could you ask your host if they are having reports of disk corruption?
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Re: Text box disappeared???

Post by brynj »

I just tried to view https://trugmakers.co.uk/Harlequin-Trugs.html and get a 404 Not Found, so I assume you have removed it or in the process of delete & reinstall.

When its available again let others on here check it to see if it appears ok - if it does then it will be your browser cache.
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Re: Text box disappeared???

Post by Trugmaker »

Pablo, I have realised that this forum is for design problems not for 'outside' problems. I am absolutely certain that my problem is nothing to do with the software, so you will probably decide not to be involved as it is not within your remit. However, I will explain what I can only consider 'Bizarre' - I have deleted the offending Harlequin-Trugs page from hosting, both HTML &CSS. I then stripped the page of all content on the two responsive pages in WWB, yet when I upload the stripped project page (Harlequin-Trugs) the old and corrupt page that I have deleted returns!!!! How the hell is that possible?
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Re: Text box disappeared???

Post by Pablo »

I think there is a problem with your browser's cache.
Did you also try another browser?
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Re: Text box disappeared???

Post by WWBman »

The page is back and this is what I see on my desktop on several browsers.
Image
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Re: Text box disappeared???

Post by Trugmaker »

Several
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Re: Text box disappeared???

Post by Trugmaker »

The page you show is the one I have deleted from my host and uploaded a new one! Where can it come from , how can it be?
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Re: Text box disappeared???

Post by WWBman »

brynj said that https://trugmakers.co.uk/Harlequin-Trugs.html was getting a 404 Not Found.
I tried that link and it showed the page.
So between 1:01pm and 1:23pm did you upload the page?

So are you saying the page I just displayed isn't the one you uploaded?
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Re: Text box disappeared???

Post by jerryco »

// Love is the acceptance of nothing / Account age is no guarantee of efficiency ;-) ->

Above, Beyond, and @wwonderfull! <- Genuinely helps you with a powered up site that counts! Four Times Excellence!
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Re: Text box disappeared???

Post by brynj »

Just checked now and I see the page - but it is all out of order.

There is something(s) behind the main page and also additional images of trugs and 'Buy Now' buttons at the bottom of the page.

Behind the main page are some yellow boxes and some text.
I say additional images as there no images missing from the 4 boxes on the page.
I am viewing on a full screen laptop and the extra images are all down the bottom left hand side of the screen - could the additional images etc be from break points and not been hidden in the default view ?

Just tried on iphone and breakpoint(s) do not seem correct as items (like the menu buttons) go out of view so require side scrolling to see them all.
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Re: Text box disappeared???

Post by wwonderfull »

I think this page https://trugmakers.co.uk/Harlequin-Trugs.html needs a modern responsive web design. It is bloated to be honest. With skills your same website can be made in bootstrap framing and also will function better in browsers and devices. I do assume you made it your self but could do better if you use wwb's true potential.
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Re: Text box disappeared???

Post by Trugmaker »

I don't think some viewers of my website entirely grasp the problem, 'with total respect, the 'Harlequin' page is scrambled due to the problem, not by design. I sell primarily to 'silver surfers' and I am complimented on so very many occasions that the pages/site are/is clear and simple to navigate "A welcome change" etc. I just need assistance from a WWB wizard to point out the problem. Heeeeeeelp!
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Re: Text box disappeared???

Post by Pablo »

If you need help with this page then please share a DEMO project so I can see the settings.
If the page looks correct in local preview then the issue is on the server side.
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Re: Text box disappeared???

Post by Trugmaker »

Dead right Pablo! I contacted the server (Owned by my daughters husband who has recently left her) and he has 'fixed' the problem! Thankyou all those who showed interest and suggestions over a very stressfull week.
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Re: Text box disappeared???

Post by WWBman »

Glad you got it sorted.
I'm sure you know but just in case:
The link on the home page menu goes to https://trugmakers.co.uk/page1.html which doesn't exist.
The page https://trugmakers.co.uk/Harlequin-Trugs.html also doesn't exist.
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Re: Text box disappeared???

Post by Trugmaker »

Thanks WWBman - They don't exist because those pages needed replacing to solve the problem so the links have been changed and are now correct. :D
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Re: Text box disappeared???

Post by WWBman »

Trugmaker wrote: Tue May 24, 2022 1:08 pm Thanks WWBman - They don't exist because those pages needed replacing to solve the problem so the links have been changed and are now correct. :D
Yep, looks fine now.
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Re: Text box disappeared???

Post by WWBman »

Just one more thing!
On the default breakpoint the link for "My Harlequin Trugs" goes to https://trugmakers.co.uk/HarlMAY.html
But on smaller breakpoints the link for "My Harlequin Trugs" doesn't go anywhere.
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