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Version 17 error
Posted: Fri Oct 08, 2021 1:22 pm
by SergeFog
Yesterday I bought version 17 and installed it on my PC.
Today I try to install it on my laptop, and I receive an error that it has been installed on another mail.
What to do?
Re: Version 17 error
Posted: Fri Oct 08, 2021 1:59 pm
by Pablo
This message means that you are using a different email address as for your first activation.
Make sure you are using the same email address.
If you do not remember which email address you have used then you can look this up in Help->About on the activated PC
Re: Version 17 error
Posted: Fri Oct 08, 2021 4:50 pm
by SergeFog
The email that appears in "help\about" is correct.
I use the same email address when installing version 17 on my laptop.
And yet I get a message that the email is different.
Re: Version 17 error
Posted: Fri Oct 08, 2021 5:02 pm
by Pablo
Sorry, but I will have to disagree.
I can you see that you are using a different email address.
Please look closely at the email address in the about box.
If you need further assistance the please contact
orders@pablosoftwaresolutions.com
Re: Version 17 error
Posted: Fri Oct 08, 2021 5:34 pm
by SergeFog
After checking I saw that I made a spelling mistake in the email address.
I registered
serge.foigiel@gmail.com instead of
serge.fogiel@gmail.com.
Can it be repaired?
Re: Version 17 error
Posted: Fri Oct 08, 2021 6:07 pm
by Pablo
I have reset your license, so now you can use the correct email address.
Note: the first email address you use, will be associated with the license.