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new from template bug?
Posted: Tue Sep 01, 2020 4:28 pm
by avent
Hi to all, does someone other then me report a message error trying to start e new project from template?
I don'know if it's a bug or a my own problem.
the message is: "the project could not be loaded"
using WWB 16 - 64bit - hotfix 1
Re: new from template bug?
Posted: Tue Sep 01, 2020 4:40 pm
by avent
sorry, I forgotten to specify in the category 'demo' while the 'default' template works fine
Re: new from template bug?
Posted: Tue Sep 01, 2020 5:21 pm
by Pablo
To which template is this related?
Maybe you have place a file in the templates folder that is not a template?
Re: new from template bug?
Posted: Tue Sep 01, 2020 6:27 pm
by avent
there is only CMS demo.
I don't know if is important. I had a previous version (15) of WWB 64 bit that I've removed when I installed version 16
Re: new from template bug?
Posted: Tue Sep 01, 2020 6:30 pm
by avent
ops ... the error message apperas before to try to load. It apperas when I click on the 'new from template' menu if the last category selected was 'demo' while if the last one was 'default' the right form to select the template appears. perhaps there is some dirty data from previous version?
I can do a screen capture if can be usefull
Re: new from template bug?
Posted: Tue Sep 01, 2020 7:54 pm
by Pablo
I think there is a corrupt file in the folder.
Re: new from template bug?
Posted: Tue Sep 01, 2020 8:57 pm
by avent
I'll try to uninstall WWB, delete all files and then reinstall
Re: new from template bug?
Posted: Tue Sep 01, 2020 9:23 pm
by avent
- downloaded the very last build
- uninstalled WWB 16
- deleted manually path in document directory (mine is on OneDrive)
- deleted all keys of WWB in registry
- reinstalled
but the situation persist, as sayd above I can do a screen capture
Re: new from template bug?
Posted: Wed Sep 02, 2020 6:11 am
by Pablo
Please go to the templates folder: Documents\WYSIWYG Web Builder\system\templates
and make sure there are only valid template files in this folder.
Re: new from template bug?
Posted: Wed Sep 02, 2020 8:53 am
by avent
I've deleted all the path "...Documenti\WYSIWYG Web Builder\" and his subdir
now the path is this:
----
Il volume nell'unit… C non ha etichetta.
Numero di serie del volume: 28CA-4A06
Directory di c:\Users\andre\OneDrive\Documenti\WYSIWYG Web Builder\system\templates\demo
02/09/2020 10:46 <DIR> .
02/09/2020 10:46 <DIR> ..
02/09/2020 10:46 0 a.txt
01/09/2020 23:02 5.881 cms.jpg
31/08/2020 12:00 49.642 cms.wtp
31/08/2020 12:00 66.536 login.wtp
4 File 122.059 byte
2 Directory 397.915.095.040 byte disponibili
----
however I don't see ther login template but I see only the cms so I think WWB go to see templates somwhere else then the right place and the cms that I see in the form (that I see after the error message!) is an old template or does not exists
Re: new from template bug?
Posted: Wed Sep 02, 2020 9:02 am
by Pablo
Maybe you have changed the system folder in Tools -> Option -> Files & Folders ?
Related FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=76719
Re: new from template bug?
Posted: Wed Sep 02, 2020 11:07 am
by avent
I've not changed 'files & folders' option and it points correctly to the right path (as was in WWB15 ) were the installation procedure has put the files
Re: new from template bug?
Posted: Wed Sep 02, 2020 11:13 am
by Pablo
What is the exact error message?
Re: new from template bug?
Posted: Wed Sep 02, 2020 11:56 am
by avent
with hotfix2 the situation is changed: now I go to the 'select template' form without error messages and both CMS e LOGIN template are present in the 'demo' category so problem apperas to be solved!
thanks