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black background behind text and images

Posted: Thu Apr 25, 2019 6:19 pm
by strmzap
when i'm working on my site and i scroll down the page, a black background come in from top of page and slides down behind everything. the father i scroll down the farther it slides down making it impossible to see black text. using "view", the more i zoom in, the more the black background disappears.
What have i done wrong or is this normal??

Re: black background behind text and images

Posted: Thu Apr 25, 2019 6:22 pm
by Pablo
This is not a known issue. It has never been reported by anyone else before.
What exactly did you do?
Are you using the latest update?

Re: black background behind text and images

Posted: Thu Apr 25, 2019 6:57 pm
by strmzap
i bought the software in January of this year. No, i haven't updated. It's a pretty simple website. not implementing any of the "fancy" stuff available with the software. text, images, links.... that's about it. browsers don't show the black background. it's only when i'm working on the site

Re: black background behind text and images

Posted: Thu Apr 25, 2019 7:12 pm
by BaconFries
No, i haven't updated. It's a pretty simple website. not implementing any of the "fancy" stuff available with the software. text, images, links.... that's about it.
Even so it is recommended that you always have the latest version installed. You can download and install the latest version at the following:
https://www.wysiwygwebbuilder.com/download.html

Re: black background behind text and images

Posted: Thu Apr 25, 2019 7:20 pm
by strmzap
I'm apprehensive of updates.
i use this site for my business and i have to make frequent (usually daily) changes to our inventory etc..
I can't take the chance of having a glitch or bug knocking me out for any length of time.
The site is working fine as is. It's just when i have to change things (like everyday) when i fight the "blackness".
Happy with the software. just this 1 issue. and i can deal with it.
We're in our busy season now and my site stays VERY busy.

Thanks anyway

Re: black background behind text and images

Posted: Thu Apr 25, 2019 8:05 pm
by Pablo
In generally, updates are more stable than previous versions.
Reported bugs are usually fixed within hours (if they can be reproduced).
If you have found a problem that has not be reported before then I need to know the exact step to reproduce this behavior so I can investigate what is happening and look for a fix.

Re: black background behind text and images

Posted: Thu Apr 25, 2019 8:16 pm
by strmzap
do you need me to send a copy of my site? would that help you??

Re: black background behind text and images

Posted: Thu Apr 25, 2019 8:23 pm
by BaconFries
Before sending a copy of your project please read the following:
viewtopic.php?f=10&t=82134

Re: black background behind text and images

Posted: Thu Apr 25, 2019 8:34 pm
by Pablo
If you have found a problem that has not be reported before then I need to know the exact step to reproduce this behavior so I can investigate what is happening and look for a fix.

Related FAQ:
viewtopic.php?f=10&t=82134

Re: black background behind text and images

Posted: Thu Apr 25, 2019 10:22 pm
by strmzap
http://dennistuff.com/
file is V8-test.wbs

open it.
then using "view" zoom out 1 click and scroll down and you'll see what i mean.

Re: black background behind text and images

Posted: Fri Apr 26, 2019 7:10 am
by Pablo
Thank you for sharing the project.
However, this issue was fixed almost a year ago. See this related topic:
viewtopic.php?f=24&t=80611

Please make sure that you have the latest version.

Re: black background behind text and images

Posted: Fri Apr 26, 2019 9:40 pm
by strmzap
will do. Thank you !!