***SOLVED***Email Form Reply

Issues related to forms.
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johnsmith0251
 
 
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***SOLVED***Email Form Reply

Post by johnsmith0251 »

Can the forms be set up so that when my client receives them - they can just click reply to start the conversation rather than have to create a new email to make the reply? I know it sounds silly, but certain clients keep hitting that reply button when they get a form submission.
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Pablo
 
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Re: Email Form Reply

Post by Pablo »

You can set the 'from' and 'reply to' address in the form's 'More' properties.
johnsmith0251
 
 
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Re: Email Form Reply

Post by johnsmith0251 »

Let me clarify a little more. The reply would be to whoever submitted the form. Is this possible?

Currently, after receiving a form submission, you must hit reply and change the recipient's email address to what's listed in the form. This seems like a small step, but I have one client complaining it takes too much time given the number of form submissions they get.

Many people I design websites for have an odd tendency to get a form submission and hit reply, believing they are now emailing the person who submitted the form. It could be because I know and am used to how web forms typically work.

Personally, I really don't care - I might just get rid of the form on their website - but just wanted to see if this was possible before I did.
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Pablo
 
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Re: Email Form Reply

Post by Pablo »

The reply would be to whoever submitted the form. Is this possible?
Yes, if you have an input field named 'email', then this will be used as the reply address.
johnsmith0251
 
 
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Re: Email Form Reply

Post by johnsmith0251 »

It's not working for me.

The imput field type is email, name - email, title - email.

Under form settings - reply to is $mailfrom

am i missing something?

Currently when i reply to a form submission, it puts the email address that the form went to as the reply to.
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Pablo
 
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Re: Email Form Reply

Post by Pablo »

It is difficult to say anything meaningful about this without seeing all your settings.

For further details about how to share a project file, please see this FAQ:
viewtopic.php?f=10&t=82134
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rogerl
 
 
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Re: Email Form Reply

Post by rogerl »

Under "More, Reply To" I have :

Code: Select all

$_POST['email'], $_POST['name']
and under the "Advanced, Mail Engine" tab I select the PHP mailer and Mail for the Mail Engine.
This works for me.
johnsmith0251
 
 
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Re: Email Form Reply

Post by johnsmith0251 »

For anyone who may face the same problem ... the issue happened because i named the imput Email (using a capial E) instead of email.
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