form not sending emails

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va3ts
 
 
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Joined: Sun Oct 20, 2013 11:51 pm

form not sending emails

Post by va3ts »

Hello, I have read other post regarding forms not sending emails, and I have the same issue. Forms that did work, are now not working. The form is filled out, and sent, the success page is displayed but no emails are received.
https://gbarc.ca/election.php
the same with
https://gbarc.ca/contact.php

the site uses php, I have tried firefox and edge with the same results

I have manually checked the emails involved and they are working using thunderbird etc.

thanks for any help... Tom
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BaconFries
 
 
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Re: form not sending emails

Post by BaconFries »

If it has suddenly stop working then something must have changed on the server unless you yourself have made changes.
Please read from the following
Emails are not arriving in my inbox...
viewtopic.php?f=10&t=32967
va3ts
 
 
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Joined: Sun Oct 20, 2013 11:51 pm

Re: form not sending emails

Post by va3ts »

I checked the host and disabled something called DKIM, also checked spam assassin settings and log but saw nothing. To say that this was the first time would not be accurate. It seems I have had to play with this form email lots of times although publishing"all" files for the page seemed to solve it.
If the host is the issue, what questions do I ask.
Here are all the php settings used on my site
https://gbarc.ca/info.php

regards Tom
va3ts
 
 
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Joined: Sun Oct 20, 2013 11:51 pm

Re: form not sending emails

Post by va3ts »

This website, is part of the same account on the same host as gbarc.ca ...however, the contact form here works, I haven't published to this site for a couple of weeks https://www.va3ts.ca/contact.php
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Pablo
 
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Re: form not sending emails

Post by Pablo »

It is important to understand that the emails are sent by the webserver.
So, if it suddenly stopped working then this is most likely a server related issue. The form page does not change itself.

The tips in the form FAQ may also be helpful:
https://www.wysiwygwebbuilder.com/forum ... hp?t=32967

If after reading this, it still does not work then please contact the webhost and ask them why it stopped working.
The web host should be able to tell you what goes wrong based on their server logs.
Based on the feedback you can then tweak the settings of your form.
va3ts
 
 
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Re: form not sending emails

Post by va3ts »

Other emails from the same server work fine, it's just the ones sent by the form.
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Pablo
 
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Re: form not sending emails

Post by Pablo »

Did you ask your webhost why the emails are not send?
For example, maybe the server does not support PHP Mail or maybe there is a mistake in your form configuration?
va3ts
 
 
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Re: form not sending emails

Post by va3ts »

I think we have it resolved, the problem turned out to be spamassassin settings deleting any detected emails. thanks
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