Text box disappeared???

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Text box disappeared???

Post by Trugmaker »

I have had many problems due entirely to my slow 'learning curve', but never like this one. On a page that displays my Harlequin Trugs, I have three responsive options, 485px - 768px - and full width. For some inexplicable reason, suddenly four Text boxes that incorporate dimensions of the four sizes are not showing on the 485 and 768 pages but are showing on the full width option??? When I preview, everything is exactly as it should be, but when uploaded, they are not there?? See https://trugmakers.co.uk/Harlequin-Trugs.html
I have tried EVERYTHING for 6 hours and a trillion re-uploads without success. Pablo I would be grateful for help here.
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Re: Text box disappeared???

Post by Pablo »

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.

I do not need the complete project because that will only take more time to figure out what you have done.
Basically, I just need a small project with one page and object(s) that are relevant to your question.

Note that I cannot see what you have done based on the published page (HTML), because the software has thousands of options and millions of possible combinations.
So, there is no way to know which options you have used by looking at the HTML only.

For further details about how to share a project file, please see this FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134
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Re: Text box disappeared???

Post by Trugmaker »

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Re: Text box disappeared???

Post by Pablo »

I cannot see what you have done based on the published page (HTML), because the software has thousands of options and millions of possible combinations.
So, there is no way to know which options you have used by looking at the HTML only.

For further details about how to share a project file, please see this FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134
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Re: Text box disappeared???

Post by Trugmaker »

Pablo, this is driving me CRAAAAAZY!!!! Because the text boxes absolutely REFUSE to show, I created PSP IMAGES of all my (Harlequin) trug dimensions and inserted the (would be) text as images rather than using your text boxes. I uploaded and still, like the text boxes, the images were not there!!!! BUT!!!! I noticed that the (replacement) images were in a vertical stack from the left top of the screen, partially hidden behind a large shape? Just maybe this fact may give you an idea as to the cause? I uploaded the demo project as you requested (now deleted) but I cannot grasp exactly what you require in a 'demo project' because if I delete all unnecessary bits, it maybe those that are causing the problem? I have spent a whole working day on this and am about to hit a litre or two of cider!
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Re: Text box disappeared???

Post by Pablo »

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.

For further details about how to share a project file, please see this FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134
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Re: Text box disappeared???

Post by Trugmaker »

I seriously need some help here. This problem has eaten almost two days of lost production time and I am no closer to solving the issue. As my wife pointed out, this problem reared its head a day after a WWB 17 update while uploading an amended page. I have, as requested, uploaded a DEMO project https://trugmakers.co.uk/HARL which is the only page where this problem exists (at the moment!). It has breakpoints of 320 - 468 - and full screen. You will notice that the project is not viewing the 320 breakpoint. You will also notice the trug images are where they should be but my lady is partially hidden. In an effort to overcome the problem, I re-adjusted the layout to not include the problem, yet nomatter how many times I upload (and clearing browsing history) the page refuses to change at all. I am very worried that if I make any alteration to any other of my pages, this problem like a disease will rear its head which would be a complete disaster as this is my entire source of orders thus income.
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Re: Text box disappeared???

Post by crispy68 »

@trugmaker,

Pablo has requested a demo project (your .wbs project file) to look at. Simply uploading the page to your server to view does not help diagnose the issue as there are thousands of settings within WB.

The project file you load into WB is what he needs. Make sure to remove all of the unneeded pages from the project first leaving just the page(s) that have issues and then simply create a new folder and save your project file into this folder then zip up the folder. Upload this zip folder to your server (or any file download service) for us to download the zip folder and load your project file to look at. (see his link above)
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Re: Text box disappeared???

Post by crispy68 »

But based on what I see on your page, you dont have any breakpoints set up for 320 - 468. There is one breakpoint at 999px which is why it only changes once as the screen gets smaller.

This is from your css code:

Code: Select all

@media only screen and (max-width: 999px)
Everything below 999px sees the one layout.
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Re: Text box disappeared???

Post by Pablo »

I seriously need some help here.
I cannot help you, if I do not know what you have done.
The software has thousands of options and millions of possible combinations. There is no way to tell what you have done based on the published HTML code.
I need to see your settings. so that is why I keep asking for you project file (wbs).

Note that if you had shared the project two days ago then you could already have a solution two days ago...
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Re: Text box disappeared???

Post by Trugmaker »

Seriously, this I am totally convinced is a software issue. The problem appeared the first time I made minor changes after downloading the latest update. I have made no major changes or changed any settings etc, just minor changes that I have frequently made for over a decade without issue.
As for the DEMO requested, I will attempt to decipher exactly what Pablo requires but the terminology within the request is utterly alien to me, I am not a techno, that is why I use WYSIWIG not coding. Again, if I manage to achieve a DEMO, I am certain the problem will not be found, as I repeat I am certain it is a software issue. You will know Pablo I have used the software for many years and are adept with every aspect that I need to know. Example - Mr. Crispy suggests that I do not have breakpoints, I DO have breakpoints, I know what they are and I have used them (for years), but as he cannot see them it reinforces my theory it is software. Why when I preview the page it is perfect, but when uploaded all wrong. Why are the images that are perfect in preview, once uploaded are stuck top left corner? I love WWB beyond words and so appreciate the support but this problem is making me ill. I am terrified that if I make changes to more important pages the problem will duplicate. Is it a viable move to delete WWB 17 then re-install without losing my projects? Or is the problem firmly fixed into my project files?
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Re: Text box disappeared???

Post by BaconFries »

As for the DEMO requested, I will attempt to decipher exactly what Pablo requires but the terminology within the request is utterly alien to me
There is nothing really to decipher. All that is being asked is that you provide a copy (demo) of the page (project the .wbs) in question you say has the issue!. So first make a backup of your project temporarily rename, reopen remove all other pages not relevant and save the page with the issue rename as something simple like mydemo.wbs and then upload to your site and provide a url to allow Pablo to check. If you would prefer to just send to Pablo then email him the project for his attention so he can view and give you an answer.
See the following:
https://www.wysiwygwebbuilder.com/forum ... hp?t=88125
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Re: Text box disappeared???

Post by Pablo »

As mentioned, the software has thousands of options and millions of possible combinations. So, you will need to give me some context, so I know where to look.

And, since you have been using the software for years, you should also know that I am always doing the best I can to help you!
But there is nothing I can do if I do not know what you have done.
It might just be an option that you have accidentally enabled.
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Re: Text box disappeared???

Post by crispy68 »

If it was a problem with the software, myself and many others on here would be reporting the same issue that you are having which nobody is.
Why when I preview the page it is perfect, but when uploaded all wrong.
Based on your quote and what I saw on the page, this tells me you are not uploading all of the files that were changed. In this case, possibly the CSS file is not being uploaded.

There is no difference between previewing the page and publishing the page. If you see a difference, then it means all the files that were changed were not uploaded to the server.

Make sure when you are publishing that you don't have in the "pages to publish" section "Files" set to publish html only. Set it to publish all files.
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Re: Text box disappeared???

Post by wwonderfull »

As I experiment all the time, I my self encountered a situation where the text really did disappear, why it happened I did not know, that does not mean the software has problem or else I would not have been able to fix it. Text Object Properties then "OutPut format" select "Use <P> tag" then the disappearing text should reappear. Try that and see what happens just for a work around.
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Re: Text box disappeared???

Post by Trugmaker »

I was not intending my response to intimate that there was an issue with the software 'as-is', I simply meant there could have been a glitch when I downloaded the update, no reflection on the software whatsoever. But as we are all aware, downloads are frequently corrupted for one or other reasons. Thankyou all for your interest and concern, so very appreciated, hopefully I/we can resolve it but I am 71 (two days ago) and this is a complicated and rather stressful occurrence. Thankyou
Kevin
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Re: Text box disappeared???

Post by wwonderfull »

Trugmaker wrote: Tue May 17, 2022 9:41 pm I was not intending my response to intimate that there was an issue with the software 'as-is', I simply meant there could have been a glitch when I downloaded the update, no reflection on the software whatsoever. But as we are all aware, downloads are frequently corrupted for one or other reasons. Thankyou all for your interest and concern, so very appreciated, hopefully I/we can resolve it but I am 71 (two days ago) and this is a complicated and rather stressful occurrence. Thankyou
Kevin
I think you are right about the download getting corrupt for some reason that is the reason we should download using a good download manger.
try https://www.freedownloadmanager.org/
It is free to use and I hope it can sovles corrupt downloads. I use it also.
Last edited by wwonderfull on Wed May 18, 2022 5:22 pm, edited 1 time in total.
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Re: Text box disappeared???

Post by WWBman »

wwonderfull wrote: Wed May 18, 2022 7:03 am
Trugmaker wrote: Tue May 17, 2022 9:41 pm I was not intending my response to intimate that there was an issue with the software 'as-is', I simply meant there could have been a glitch when I downloaded the update, no reflection on the software whatsoever. But as we are all aware, downloads are frequently corrupted for one or other reasons. Thankyou all for your interest and concern, so very appreciated, hopefully I/we can resolve it but I am 71 (two days ago) and this is a complicated and rather stressful occurrence. Thankyou
Kevin
I think you are right about the download getting corrupt for some reason that is the reason we should download using.
try https://www.freedownloadmanager.org/
It is free to use and I hope it can sovles corrupt downloads. I use it also.
I must disagree with you there.
The correct place to directly download from is still https://www.wysiwygwebbuilder.com/download.html
It's only about 17MB so in the highly unlikely event the download is corrupt just redownload it.
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Re: Text box disappeared???

Post by wwonderfull »

I must disagree with you there.
The correct place to directly download from is still https://www.wysiwygwebbuilder.com/download.html
It's only about 17MB so in the highly unlikely event the download is corrupt just redownload it.
@WWBman I was just suggesting a downloader if needed. It is never the solution and yes as you said and even I my self download directly from wwb website and the forum using just my browser as I use latest tech. But some people use downloaders to download as I know. They use IDM, IDA, DAP many many downloader. So If some one uses those to download I just gave a free download manager which costs nothing but does the work perfectly :D not trying to prove anything btw.. The problem is still a problem the downloader was never the solution I recommended :) Its more like a tip.
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Re: Text box disappeared???

Post by Trugmaker »

My worst fears have been realised! Pablo you asked for a Demo page, was in the process of doing so when I discovered my index page has gone to pieces with missing images - misplaced images etc. It was suggested that a 'previewed page is exactly as it will appear when uploaded, yet when I 'preview' the website it is totally perfect, but any page I actually upload is badly corrupted. I have used the built in uploader and FileZilla, with the same corruptions. Where do I go from here? Is it still worth creating a DEMO for you? I really believe my problem is deeper/more than just the HTML or CSS. Help, my income has ceased from 20 minutes ago!
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Re: Text box disappeared???

Post by brynj »

Hi Trugmaker - sorry to butt in but multiple times it has been requested that you send your websites .wbs file, without doing this then no-one can help you - do you know where to find this file on your local PC/Laptop ?

Send it and let Pablo check it and guide you on where you have gone wrong.
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Re: Text box disappeared???

Post by WWBman »

Just another suggestion:
Do you have your own backup .wbs file prior to this issue appearing?
I don't mean the back up on your server that Publish does.
I mean the backup that you hopefully do in the event that your hard disc becomes inoperable.
If so, I would copy that onto your local disk and rename it (e.g. backup1.wbs) so that it doesn't get confused with the 'live' one.
Then do an Export to HTML into a 'test' folder and see the result.
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Re: Text box disappeared???

Post by Pablo »

There is no difference between preview and publish. In both cases, the exact same files will be generated.
If the published page looks different then either not all files have been published or there is an issue on the server side.

If you want my help, then I need your project file. There is no other way I can help you.

The longer you wait with sharing the project, the longer it will take to find a solutions for you.
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Re: Text box disappeared???

Post by Trugmaker »

I BELIEVE I have sent the Demo in zip form, please see trugmakers.co.uk/PabloDemo2.zip
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Re: Text box disappeared???

Post by Pablo »

Thanks for the project.
However, I do not see anything wrong. As far as I can tell all text is visible in all breakpoints.
What do I need to do to see the problem?

I assume I have to look at page 'classic-Trugs'?
Is this the same page you have a problem with?

Note: the project uses a third party extension "Android Full Screen Background.wbx" which I do not have.
So, I am not sure what this does.
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Re: Text box disappeared???

Post by BaconFries »

Pablo I believe this is the extension
https://www.magicwebdesigners.com/wysiw ... ground.php
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Re: Text box disappeared???

Post by Trugmaker »

Thankyou Pablo and Bacon Fries for your kind interest. I am most certainly gunna be regarded as the most arrogant person ever on this forum, but my huge reluctance to upload a DEMO file is because I was certain that your response would be "Nothing wrong here mate" which is what the result was! I repeat it is PERFECT when 'previewed', yet my site goes tits-up when uploaded, so how on earth can I start afresh without understanding where the problem lies? I deleted all files on my website with Filezilla and re-uploaded with the perfect (previewed) project - yet still corrupt!!!! WHERE DO I GO FROM HERE???? Is it possible that there is a glitch in my hosting software?
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Re: Text box disappeared???

Post by brynj »

At least you now know for sure its not a WWB issue.

I use filezilla, in the two panes where you can see your local files and server files - do the files match ? so you know none are missing on the server.
Maybe start with a number count in each folder and then you only need to further examine any where they do not match.

I have just looked at your website on my ipad and cannot see anything obviously wrong - maybe by doing a fresh upload you have solved it already ?
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Re: Text box disappeared???

Post by jerryco »

Maybe you're uploading from an old folder instead of where the newer files are generated?
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Re: Text box disappeared???

Post by Pablo »

Firstly, I like to note that everyone on the forum here has the best intentions to help you, so there is no need to be rude or SHOUT.

The reason why I asked for your project it to make sure there are no errors in your settings.
Now that we know that the page in the project is OK, we can rule out errors in the software.

The project you have shared contains one page "classic-Trugs.html".
When I visit the page on your website then for me it looks the same as in preview.
https://trugmakers.co.uk/classic-Trugs.html

So, for me it looks like everything is correct.

Maybe there is a problem with your browser?
Did you try to clear your browser cache?
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Re: Text box disappeared???

Post by Trugmaker »

Pablo I did not know that to capitalise words was classed as shouting, I use them purely to emphasise. Sorry. I massively appreciate all your, and several others invaluable help on here, as do we all - but please understand this week has been the most stressful I can remember. I have not solved the problem, but have improved it as my index page is restored. I deleted all my website files on my hosting and re-uploaded which has restored all pages to its former self with the exception of the page where the problem started (see trugmakers.co.uk/Harlequin-Trugs.html ). And, if you have not had enough of this post, I would really appreciate you looking at this page if I make yet another Demo for you to examine - Please! (I was going to capitalise please, but thought better :oops:
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Re: Text box disappeared???

Post by Pablo »

What do you see when you visit trugmakers.co.uk/Harlequin-Trugs.html ?

For me, it seems to be correct. I do not see missing text in breakpoints.
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Re: Text box disappeared???

Post by BaconFries »

This is what I see

Image

when I visit
https://trugmakers.co.uk/Harlequin-Trugs.html

Looking at the source code you are using jquery-3.6.0.min.js but on the following
https://trugmakers.co.uk/classic-Trugs.html it is displaying fine but the jquery is set to use jquery-1.12.4.min.js I would suggest that you set the jquery of the harlequin to the same and hopefully this should resolve you issue.

Note I hade to go through every page and view the source of each which is time consuming this is why we ask for a demo project which makes it easier to see that is or may be wrong.
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Re: Text box disappeared???

Post by Trugmaker »

So appreciate your time and interest BF, but how/where do I change that?
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Re: Text box disappeared???

Post by BaconFries »

You can select the jquery version in the page properties. Also looking at the page again in mobile/cell I can see the text you say has disappeared it is actually hidden along with the yellow shape it is on behind the main body. If you where to move the forward/to front they would be in view again.
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Re: Text box disappeared???

Post by Trugmaker »

I have changed it, thankyou, and as you noted, it seems it's the only page that is different, brilliant spot (you guys should be paid for help). But I am in the process of re-designing what was a 480 page to a 320 as believe that is where the problem lies and perhaps it is already solved with your suggestion. I am terrified to upload as it risks reverting back to the problem! Ironically, I sell more Harlequins than any other trug. I Will let you know how it proceeds.
P.S. I always clear browsing cache before.
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Re: Text box disappeared???

Post by Trugmaker »

Hi BF, if you have had enough of this problem, which I understand, please feel no need to respond.
Many years ago, I wrote a book called how to solve Cryptic Crosswords. Until I solve a problem I am like a dog with a bone and cannot give up until I have solved it, but this problem is beating me hands down. Here are my attempts that have failed and where I believe the problem lies.
1) The responsive Harlequin-Trugs.HTML is the only page on my website https:/www.trugmakers that is corrupt.
2) I deleted the page within WWB17 and on the server
3) I replaced the now missing page by copying the same page from a previous project, in preview, perfect. Uploaded still corrupt.
4) Suspicious that the problem lied within the 320px responsive page, so deleted all content and re-designed the whole 320 page. Previewed and perfect. After uploading, bizarrely the old 320 page was still there despite several control F5’s ?
5) At this stage I completely wiped the entire website using FileZilla, then re-uploaded all pages with WWB. Bizarrely the old page was STLL there, but corrupt and with elements of the newly designed page scattered around, a mixture of old and new page?
6) I assumed for some reason the upload was not going where it should, but when I checked the date and time, all uploaded files were present and correct.
7) As has been said, if it previews properly, which it does, then my building of pages are not to blame.
8) I have no idea what to do next. My most popular seller is the Harlequin Trug and have not sold one for a week. My sales as a result have plummeted to a degree that my business is in jeopardy and my google ranking has fallen from page one to two.
Any suggestions would be gratefully received.
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Re: Text box disappeared???

Post by Pablo »

Are you sure there is no problem with your browser cache?
Or maybe the server caches the page?
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Re: Text box disappeared???

Post by jerryco »

A consideration: could you ask your host if they are having reports of disk corruption?
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Re: Text box disappeared???

Post by brynj »

I just tried to view https://trugmakers.co.uk/Harlequin-Trugs.html and get a 404 Not Found, so I assume you have removed it or in the process of delete & reinstall.

When its available again let others on here check it to see if it appears ok - if it does then it will be your browser cache.
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Re: Text box disappeared???

Post by Trugmaker »

Pablo, I have realised that this forum is for design problems not for 'outside' problems. I am absolutely certain that my problem is nothing to do with the software, so you will probably decide not to be involved as it is not within your remit. However, I will explain what I can only consider 'Bizarre' - I have deleted the offending Harlequin-Trugs page from hosting, both HTML &CSS. I then stripped the page of all content on the two responsive pages in WWB, yet when I upload the stripped project page (Harlequin-Trugs) the old and corrupt page that I have deleted returns!!!! How the hell is that possible?
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Re: Text box disappeared???

Post by Pablo »

I think there is a problem with your browser's cache.
Did you also try another browser?
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Re: Text box disappeared???

Post by WWBman »

The page is back and this is what I see on my desktop on several browsers.
Image
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Re: Text box disappeared???

Post by Trugmaker »

Several
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Re: Text box disappeared???

Post by Trugmaker »

The page you show is the one I have deleted from my host and uploaded a new one! Where can it come from , how can it be?
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Re: Text box disappeared???

Post by WWBman »

brynj said that https://trugmakers.co.uk/Harlequin-Trugs.html was getting a 404 Not Found.
I tried that link and it showed the page.
So between 1:01pm and 1:23pm did you upload the page?

So are you saying the page I just displayed isn't the one you uploaded?
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jerryco
 
 
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Re: Text box disappeared???

Post by jerryco »

// Love is the acceptance of nothing / Account age is no guarantee of efficiency ;-) ->

Above, Beyond, and @wwonderfull! <- Genuinely helps you with a powered up site that counts! Four Times Excellence!
brynj
 
 
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Re: Text box disappeared???

Post by brynj »

Just checked now and I see the page - but it is all out of order.

There is something(s) behind the main page and also additional images of trugs and 'Buy Now' buttons at the bottom of the page.

Behind the main page are some yellow boxes and some text.
I say additional images as there no images missing from the 4 boxes on the page.
I am viewing on a full screen laptop and the extra images are all down the bottom left hand side of the screen - could the additional images etc be from break points and not been hidden in the default view ?

Just tried on iphone and breakpoint(s) do not seem correct as items (like the menu buttons) go out of view so require side scrolling to see them all.
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Re: Text box disappeared???

Post by wwonderfull »

I think this page https://trugmakers.co.uk/Harlequin-Trugs.html needs a modern responsive web design. It is bloated to be honest. With skills your same website can be made in bootstrap framing and also will function better in browsers and devices. I do assume you made it your self but could do better if you use wwb's true potential.
Trugmaker
 
 
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Re: Text box disappeared???

Post by Trugmaker »

I don't think some viewers of my website entirely grasp the problem, 'with total respect, the 'Harlequin' page is scrambled due to the problem, not by design. I sell primarily to 'silver surfers' and I am complimented on so very many occasions that the pages/site are/is clear and simple to navigate "A welcome change" etc. I just need assistance from a WWB wizard to point out the problem. Heeeeeeelp!
Never complain about getting old, the alternative is far worse!
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