*** SOLVED *** wwb 16

davehappen · Post by **davehappen** » Mon Sep 28, 2020 1:22 pm

computer has just had a massive upgrade to build 20221 and now wwb 16 is acting up, what ever i try to do just shuts down, if i try ww15 i cant save or change anything, any ideas??????

jerryco · Post by **jerryco** » Mon Sep 28, 2020 1:33 pm

Is ransomware protection active?

Post by **Pablo** » Mon Sep 28, 2020 1:49 pm

This is most likely an issue related to your firewall or virusscanner.
If you can't save then it may also be related to Windows ransomware protection.

davehappen · Post by **davehappen** » Mon Sep 28, 2020 1:54 pm

i have 3 sites one is working perfectly but the other 2 are the problem

Post by **Pablo** » Mon Sep 28, 2020 2:27 pm

Did you check the permission?
Did you check your firewall / virusscanner?
Did you check ransomware protection?

davehappen · Post by **davehappen** » Mon Sep 28, 2020 2:36 pm

every thing is allowed, so i'm going to uninstall and re install see if that does anything

Bluesman · Post by **Bluesman** » Mon Sep 28, 2020 8:19 pm

Also have 20221.1000 and WWB 16 works good. No issues when upgraded. I does only use Windows Defender. No issues since Windows 10 was released.

davehappen · Post by **davehappen** » Tue Sep 29, 2020 2:32 am

Ok, so ive reinstalled win 10, now 19041, ive reinstalled wwb16 and allowed thro the fire wall ransome is turned off. on opening a site i can do changes but as soon as i try to publish the software shuts down???
Client needs updates asap!!!

Post by **Pablo** » Tue Sep 29, 2020 6:19 am

Can you share the project file and describe exactly how to reproduce this problem?
I assume that you have the latest update (16.0.2)?

Related FAQ:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=82134

zinc · Post by **zinc** » Tue Sep 29, 2020 6:29 am

davehappen wrote: ↑Tue Sep 29, 2020 2:32 am Ok, so ive reinstalled win 10, now 19041, ive reinstalled wwb16 and allowed thro the fire wall ransome is turned off. on opening a site i can do changes but as soon as i try to publish the software shuts down???
Client needs updates asap!!!

You could use one of the FREE screen recordings to record the event to exactly what happens for the software to shut down.

Use https://obsproject.com/ which is free.

davehappen · Post by **davehappen** » Thu Oct 01, 2020 1:13 pm

Hi Pablo, sorry about the delay, family crisis, had to rush off for a couple of days.
here's some screen shots i hope these help

https://drive.google.com/drive/folders/ ... sp=sharing

Post by **Pablo** » Thu Oct 01, 2020 1:15 pm

The link does not work for me. Can you please share the project file in a public location?

davehappen · Post by **davehappen** » Thu Oct 01, 2020 3:03 pm

Hi pablo try these links
https://drive.google.com/drive/folders/ ... sp=sharing
ill send another one when google has rendered it

Post by **Pablo** » Thu Oct 01, 2020 3:31 pm

Can you share the project file and describe exactly how to reproduce this problem?

Related FAQ:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=82134

davehappen · Post by **davehappen** » Thu Oct 01, 2020 3:47 pm

as in the first file in the folder i sent, when i go to publish the site the program just disappears of the screen

https://drive.google.com/file/d/1rnp70a ... sp=sharing

Post by **Pablo** » Thu Oct 01, 2020 6:08 pm

Thanks for the project, I was now able to reproduce the problem. It was related the Panel menu gradient background (shiny).

The issue has been fixed in the latest build (10/01/2020):
https://www.wysiwygwebbuilder.com/download.html

davehappen · Post by **davehappen** » Fri Oct 02, 2020 1:15 am

many thanks pablo, just glad it wasn't me being stupid.

www.wysiwygwebbuilder.com

* SOLVED * wwb 16

* SOLVED * wwb 16

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