Wonder what could be wrong!

Questions related to the Responsive Web Design tools of WYSIWYG Web Builder.
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me.prosenjeet
 
 
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Wonder what could be wrong!

Post by me.prosenjeet » Mon Jul 19, 2021 5:16 pm

> I have created a page with default breakpoint 970px
> and added a breakpoint 320px
> Now I added a background image. (.png)
> When I preview it, the background image doesn't show on mobiles
> but when I view the page on Desktop/Laptop, the background image shows fine.

What am I doing wrong?
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Pablo
 
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Re: Wonder what could be wrong!

Post by Pablo » Mon Jul 19, 2021 5:38 pm

To be able to help you, I need a demo project so I can see all your settings.
I do not need the complete project. I just need a simple project with one page and the elements that are relevant to your question.

Related FAQ:
viewtopic.php?f=10&t=82134

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Mon Jul 19, 2021 7:02 pm

Pablo,
Thank you so much for your quick reply.
I would rather not share the project here. I am sending it as an email to support@pablosoftwaresolutions.com
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Re: Wonder what could be wrong!

Post by me.prosenjeet » Tue Jul 20, 2021 2:50 am

Pablo,
Please download the file which I have sent to you (the project in question)
The download link has been sent to support@pablosoftwaresolutions.com
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Re: Wonder what could be wrong!

Post by Pablo » Tue Jul 20, 2021 6:04 am

Can you please also include the background image(s) otherwise I cannot see what it looks like.
Also, remove extensions used by the project.

Please read this before sharing your project
viewtopic.php?f=10&t=82134

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Tue Jul 20, 2021 6:35 am

Mailing it again.
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Re: Wonder what could be wrong!

Post by Pablo » Tue Jul 20, 2021 7:19 am

I think the problem is related to the name of the background image. The name conflict with internal naming so it will be overwritten.
rename
"index_bkgrnd.png"
to
"index_background.png"
or anything else.

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Tue Jul 20, 2021 3:55 pm

Followed your instruction.
When viewed on Desktop now the problem doesnt exist but when on mobile, the background still doesnt show.
See this screenshot from an android phone:
Browser used: Chrome, Opera

Image
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Re: Wonder what could be wrong!

Post by me.prosenjeet » Tue Jul 20, 2021 4:44 pm

Can you please check this demo link on your mobile. Use chrome, Opera. However, the background seem to show on Firefox.
https://lucknowwebs.com/shell
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Re: Wonder what could be wrong!

Post by Pablo » Tue Jul 20, 2021 5:47 pm

It seems to work correct now.
Maybe you will need to clear your browser cache?

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Tue Jul 20, 2021 6:16 pm

No Pablo
I confirm that I checked on 2 new mobiles where this link was never opened before and there also the background is coming as white. I tested on updated chrome browser. Even opened on incognito, still background is white.
If someone in this forum can check the demo link on a mobile and post a screenshot
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Re: Wonder what could be wrong!

Post by alan_sh » Tue Jul 20, 2021 7:42 pm

This one done on my Android 11 phone (a OnePlus 8) using Chrome.

Image

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Wed Jul 21, 2021 4:32 am

Thank you alan_sh for confirming.
Can this be reported as a bug?
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Re: Wonder what could be wrong!

Post by Pablo » Wed Jul 21, 2021 6:12 am

Maybe the file format of the image is not correct?
For example, the image may be to large. Did you try a different image?

The generated code is correct, so this is not a bug in the software.

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Re: Wonder what could be wrong!

Post by me.prosenjeet » Wed Jul 21, 2021 12:45 pm

Yes you are right Pablo, probably something was wrong with the background image I was trying to use. I changed it and its working fine now!
Thanks a lot :D
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