New website uploaded-no photos-please help

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WWBman
 
 
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Re: New website uploaded-no photos-please help

Post by WWBman »

In the Publish options (use Edit) set the value to "all" and see what it produces.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

Please set the log level to 'all'
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 12:23 pm Please set the log level to 'all'
16/09/2021 13:42:24.595 *** START OF PUBLISH ***

16/09/2021 13:42:24.595 Scanning publish folder...

16/09/2021 13:42:24.595 Found 5 file(s).

16/09/2021 13:42:24.595 Transfering 5 file(s) using SFTP with SSH2 (Secure Shell)

16/09/2021 13:42:24.595 Connecting to premium84.web-hosting.com (Attempt 1 of 3)

16/09/2021 13:42:25.516 TRAN* Established TCP/IP connection with SSH server

16/09/2021 13:42:25.516 TRAN> SSH-2.0-PuTTY_Release_0.69

16/09/2021 13:42:25.516 TRAN< SSH-2.0-OpenSSH_5.3

16/09/2021 13:42:25.516 TRAN> KEXINIT

16/09/2021 13:42:25.516 TRAN< KEXINIT

16/09/2021 13:42:25.516 TRAN* Key Algorithms: diffie-hellman-group-exchange-sha256,diffie-hellman-group14-sha1

16/09/2021 13:42:25.516 TRAN* Host Key Algorithms: ssh-rsa,ssh-dss

16/09/2021 13:42:25.516 TRAN* Out Encryption: aes256-ctr,aes192-ctr,aes128-ctr

16/09/2021 13:42:25.516 TRAN* In Encryption: aes256-ctr,aes192-ctr,aes128-ctr

16/09/2021 13:42:25.516 TRAN* Out MAC: hmac-sha2-512,hmac-sha2-256,hmac-ripemd160,hmac-ripemd160@openssh.com

16/09/2021 13:42:25.516 TRAN* In MAC: hmac-sha2-512,hmac-sha2-256,hmac-ripemd160,hmac-ripemd160@openssh.com

16/09/2021 13:42:25.516 TRAN* Out Compress: none,zlib@openssh.com

16/09/2021 13:42:25.516 TRAN* In Compress: none,zlib@openssh.com

16/09/2021 13:42:25.516 TRAN> KEX_DH_GEX_REQUEST

16/09/2021 13:42:25.516 TRAN< KEX_DH_GEX_GROUP/KEXDH_REPLY

16/09/2021 13:42:25.532 TRAN> SSH2_MSG_KEX_DH_GEX_INIT

16/09/2021 13:42:25.532 TRAN< KEX_DH_GEX_REPLY

16/09/2021 13:42:25.532 TRAN* RSA host key signature verified

16/09/2021 13:42:25.532 TRAN> NEWKEYS

16/09/2021 13:42:25.532 TRAN< NEWKEYS

16/09/2021 13:42:25.532 TRAN* SSH Key Exchange Success.

16/09/2021 13:42:26.662 TRAN> SERVICE_REQUEST: ssh-userauth

16/09/2021 13:42:26.662 TRAN< SERVICE_ACCEPT

16/09/2021 13:42:26.662 TRAN> USERAUTH_REQUEST (none)

16/09/2021 13:42:26.662 TRAN< USERAUTH_FAILURE

16/09/2021 13:42:26.662 TRAN> USERAUTH_REQUEST (password)

16/09/2021 13:42:26.680 TRAN< USERAUTH_SUCCESS

16/09/2021 13:42:26.683 TRAN> CHANNEL_OPEN: session channel=101

16/09/2021 13:42:26.686 TRAN< CHANNEL_OPEN_CONFIRMATION: channel=101

16/09/2021 13:42:26.693 TRAN> CHANNEL_REQUEST: subsystem name="sftp"

16/09/2021 13:42:26.693 TRAN< WINDOW_ADJUST: channel=101 numBytes=2097152

16/09/2021 13:42:26.693 TRAN< CHANNEL_SUCCESS: channel=101

16/09/2021 13:42:26.693 SFTP> Sending SSH_FXP_INIT

16/09/2021 13:42:26.693 TRAN> CHANNEL_DATA: channel=101 numBytes=9

16/09/2021 13:42:26.709 TRAN< CHANNEL_DATA: channel=101 payloadSize=108

16/09/2021 13:42:26.709 SFTP< Received SSH_FXP_VERSION

16/09/2021 13:42:26.709 Creating directory home

16/09/2021 13:42:26.896 Creating directory home/harrykon

16/09/2021 13:42:27.084 Creating directory home/harrykon/public_html

16/09/2021 13:42:27.272 Creating directory home/harrykon/public_html/test

16/09/2021 13:42:27.459 Creating directory home/harrykon/public_html/test/images

16/09/2021 13:42:27.646 Uploading 'STAY HOME.jpg' from 'C:\Users\me\AppData\Local\Temp\~publish\images\' to 'home/harrykon/public_html/test/images/'

16/09/2021 13:42:28.772 Successfully uploaded file.

16/09/2021 13:42:28.772 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.772 TRAN> CHANNEL_DATA: channel=101 numBytes=21

16/09/2021 13:42:28.772 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.787 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.787 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.787 TRAN> CHANNEL_DATA: channel=101 numBytes=30

16/09/2021 13:42:28.787 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.787 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.802 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.802 TRAN> CHANNEL_DATA: channel=101 numBytes=42

16/09/2021 13:42:28.802 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.818 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.818 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.818 TRAN> CHANNEL_DATA: channel=101 numBytes=47

16/09/2021 13:42:28.833 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.833 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.833 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.849 TRAN> CHANNEL_DATA: channel=101 numBytes=54

16/09/2021 13:42:28.849 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.865 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.865 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:28.865 TRAN> CHANNEL_DATA: channel=101 numBytes=73

16/09/2021 13:42:28.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=42

16/09/2021 13:42:28.880 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.880 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:28.880 TRAN> CHANNEL_DATA: channel=101 numBytes=74

16/09/2021 13:42:28.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:28.896 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:28.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.912 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.927 TRAN> CHANNEL_DATA: channel=101 numBytes=12562

16/09/2021 13:42:28.927 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.927 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.927 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.943 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.958 TRAN< WINDOW_ADJUST: channel=101 numBytes=108999

16/09/2021 13:42:28.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.958 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.958 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:28.974 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:28.974 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.974 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.974 Uploading 'index.css' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:29.521 Successfully uploaded file.

16/09/2021 13:42:29.521 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:29.536 TRAN> CHANNEL_DATA: channel=101 numBytes=62

16/09/2021 13:42:29.536 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:29.536 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:29.536 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:29.536 TRAN> CHANNEL_DATA: channel=101 numBytes=879

16/09/2021 13:42:29.552 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:29.552 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:29.552 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:29.568 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:29.568 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:29.568 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:29.583 Uploading 'index.html' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:30.506 Successfully uploaded file.

16/09/2021 13:42:30.506 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:30.521 TRAN> CHANNEL_DATA: channel=101 numBytes=63

16/09/2021 13:42:30.521 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:30.521 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:30.521 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:30.521 TRAN> CHANNEL_DATA: channel=101 numBytes=771

16/09/2021 13:42:30.537 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:30.537 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:30.553 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:30.553 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:30.553 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:30.553 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:30.553 Uploading 'Untitled2.css' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:31.100 Successfully uploaded file.

16/09/2021 13:42:31.100 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:31.115 TRAN> CHANNEL_DATA: channel=101 numBytes=66

16/09/2021 13:42:31.115 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:31.115 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:31.115 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.115 TRAN> CHANNEL_DATA: channel=101 numBytes=1701

16/09/2021 13:42:31.130 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.130 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.130 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:31.130 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:31.146 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.146 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.146 Uploading 'Untitled2.zip' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:31.880 Successfully uploaded file.

16/09/2021 13:42:31.880 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:31.880 TRAN> CHANNEL_DATA: channel=101 numBytes=66

16/09/2021 13:42:31.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:31.896 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:31.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.912 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.912 TRAN> CHANNEL_DATA: channel=101 numBytes=14501

16/09/2021 13:42:31.912 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.928 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.928 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.928 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.943 TRAN< WINDOW_ADJUST: channel=101 numBytes=99763

16/09/2021 13:42:31.943 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.958 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.958 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:31.958 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:31.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.974 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:32.161 Publish done!

16/09/2021 13:42:32.177 Removing temporary files...

16/09/2021 13:42:32.177 Successfully published!

16/09/2021 13:42:32.177 *** END OF PUBLISH ***
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

In this log, everything seems to be ok.
The images are successfully uploaded (according to the server response).
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 1:57 pm In this log, everything seems to be ok.
The images are successfully uploaded (according to the server response).
Yes that is what I can see too, so what could be the problem?
and since they have been uploaded, where are they?
This is so crazy to me
WWBman
 
 
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Re: New website uploaded-no photos-please help

Post by WWBman »

What is the url of the subdomain and the 'test' site.
BTW the image 'STAY HOME.jpg' shouldn't contain a space.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

WWBman wrote: Thu Sep 16, 2021 2:15 pm What is the url of the subdomain and the 'test' site.
BTW the image 'STAY HOME.jpg' shouldn't contain a space.
Thanks I have amended the name to no avail

https://harrykonline.com/test/index.html
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

chatting to hosting online now and he does not see anything blocking or any errors server-side, he said...."It looks like the issue is in the script itself and it is needed to check the path to the subfolders."
Also the sub domins have the same permissions as the root directory so there should be no problems.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

everyone is completely stumped by this issue, he has gone to the rest of his team to see if anyone else may have any ideas....

to be honest I can't see how it would be Wysiwyg becasue I managed to upload my main site last week....waiting for answers from them and if anyone else has any other ideas, please let me know. I need to get to the bottom of this.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

Are you sure the files are in the right folder?

This folder does not seem to exist:
https://harrykonline.com/test/images/

Note: if it works on the main domain then this can only be a configuration issue.
For the software it does not make a difference where the files are being uploaded to.
No matter where the files are uploaded to, the software will always use the same instructions.

If the server response is 'successful uploaded' then it can only be a server a related issue, right?

Also, note that the software works for hundreds of other users. So, your web host may blame the software, but there has never been an issue before.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 2:49 pm Are you sure the files are in the right folder?

This folder does not seem to exist:
https://harrykonline.com/test/images/

Note: if it works on the main domain then this can only be a configuration issue.
For the software it does not make a difference where the files are being uploaded to.
No matter where the files are uploaded to, the software will always use the same instructions.

If the server response is 'successful uploaded' then it can only be a server a related issue, right?

Also, note that the software works for hundreds of other users. So, your web host may blame the software, but there has never been an issue before.
That's exactly the point Pablo..."the server does not exist" becasue for some reason it is not being created, either by the software, or the server is blocking it from being created..... That's why when I created it manually, the software went ahead and placed all the images in that folder. So the question is....why is the folder not being created?
WWBman
 
 
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Re: New website uploaded-no photos-please help

Post by WWBman »

It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Just got this reply from the hosting....
"Unfortunately, we do not have any issues from our side. Please recheck the issue with your software, because it is looks like the software isn't able to create the folder in the root document."
...."We have checked the main issues from our side - there are no any, if the software developer can say us the main issue that we need look into, sure, we will be happy to check it, but for now, we do not see any issues from the server side."

what do you think Pablo, any ideas I can tell them to check?
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

WWBman wrote: Thu Sep 16, 2021 3:03 pm It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.
will do that now thanks...
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

ha33y wrote: Thu Sep 16, 2021 3:10 pm
WWBman wrote: Thu Sep 16, 2021 3:03 pm It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.
will do that now thanks...
just checked, the only images folder in the root is from my main site which has only the images contained for that site. I thought perhaps the software could be insterting images from other sites in there too but it doesn't look that way.
So we are stuck with problem that the folder is not being created.....for whatever reason, and everyone is totally in the dark.....why me???? :? :x :cry:
WWBman
 
 
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Re: New website uploaded-no photos-please help

Post by WWBman »

Completely clear the 'test' folder on the server.
Publish to a folder on your PC.
Run Filezilla and transfer the entire folder contents to the server (let it create the image folder).
See if Filezilla creates the image folder.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

WWBman wrote: Thu Sep 16, 2021 3:18 pm Completely clear the 'test' folder on the server.
Publish to a folder on your PC.
Run Filezilla and transfer the entire folder contents to the server (let it create the image folder).
See if Filezilla creates the image folder.
ok just did that as you said and it works perfectly. Folder and all files created successfully from filezilla.

https://harrykonline.com/test2/index.html
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Re: New website uploaded-no photos-please help

Post by Pablo »

what do you think Pablo, any ideas I can tell them to check?
But.. why does it works for your other site?
For the software there is no difference, it is just another location!
I still think this is an issue with permissions.

Did you try to transfer the same files with FileZilla?
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 3:46 pm
what do you think Pablo, any ideas I can tell them to check?
But.. why does it works for your other site?
For the software there is no difference, it is just another location!
I still think this is an issue with permissions.

Did you try to transfer the same files with FileZilla?
exactly the same files as before, i tried with Wysiwyg in 2 separate directories and no folder was created which would indicate server not allowing it to do so, however, I just did it with Filezilla and all done in a few seconds as you can see from the link above, so the server is not blocking folder creation or does not seem to have any issues with permissions, just works immediatley with filezilla, so I don't understand what's going on.


....and actually i don't know if you remember, but when creating my other site a few weeks ago, I had problems with images not showing up in there too, but somehow it worked eventually and i don't know why....
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Re: New website uploaded-no photos-please help

Post by Pablo »

So, you can upload the same files with FileZilla?
Are you using the same FTP setitngs?
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 5:15 pm So, you can upload the same files with FileZilla?
Are you using the same FTP setitngs?
same files, same settings
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Re: New website uploaded-no photos-please help

Post by Pablo »

In that case, it's strange that the server is not returning with any errors.
Maybe it take a while before the files are available on the server?

Do you see the files when you use the 'Explore' option of WWB?
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 5:47 pm In that case, it's strange that the server is not returning with any errors.
Maybe it take a while before the files are available on the server?

Do you see the files when you use the 'Explore' option of WWB?
well, they were immediately available on the server when I uploaded from filezilla.
Yes I can see them in explore within WWB after uploaded from filezilla.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

Can you upload files to the folder via WWB's explore feature?
In that case, maybe the remote folder is not correct in the WWB settings, so WWB starts in the wrong folder?

If you need further assistance then I need all your settings. I need both of the working and non-working publish location, so I can look if there is a difference.
You can send the information to info@pablosoftwaresolutions.com
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Thu Sep 16, 2021 6:10 pm Can you upload files to the folder via WWB's explore feature?
In that case, maybe the remote folder is not correct in the WWB settings, so WWB starts in the wrong folder?

If you need further assistance then I need all your settings. I need both of the working and non-working publish location, so I can look if there is a difference.
You can send the information to info@pablosoftwaresolutions.com
I deleted all files and folders in the test2 directory using the explore feature, but it would not delete the images folder, coming up with an error. so i went inside the folder, then deleted the pic, then deleted the folder and it worked.

I selected all files and the mage folder and clicked 'upload' it uploaded all files but not the folder. It would not copy/create the images folder. I had to manually create the folder then i uploaded the pic nside the folder and it was fine.

It definately has issues with folders, especially if they have stuff inside them.

https://ibb.co/w4T6NSz
bkjohns
 
 
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Re: New website uploaded-no photos-please help

Post by bkjohns »

Is your test2 directory under Public_html on the server? For all subdomains on my server they are folders under the root, usually with the domain name as the folder name. Maybe try publishing your subdomain to the root on the server.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

You cannot remove a folder if there are files in the folder. The folder should be made empty first.

If you need further assistance then I need all your settings. I need both of the working and non-working publish location, so I can look if there is a difference.
You can send the information to info@pablosoftwaresolutions.com
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 6:03 am You cannot remove a folder if there are files in the folder. The folder should be made empty first.

If you need further assistance then I need all your settings. I need both of the working and non-working publish location, so I can look if there is a difference.
You can send the information to info@pablosoftwaresolutions.com
how can i send you all my settings and the info you require?
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

You can send the information to info@pablosoftwaresolutions.com

Please include a description of the exact steps to reproduce the problem.
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 6:49 am You can send the information to info@pablosoftwaresolutions.com

Please include a description of the exact steps to reproduce the problem.
what settings and how can i list them, is there some sort of log info that contains all my settings, or a project perhaps?
tell me exactly what to do and how get all the info you need please.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

You have a problem with FTP, so I need your FTP settings (URL, username, password, remote path, and other settings) so I can try to duplicate the issue.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 7:17 am You have a problem with FTP, so I need your FTP settings (URL, username, password, remote path, and other settings) so I can try to duplicate the issue.
I have emailed you all my sensitive information as requested.
My main site harrykonline.com and zorbathegreek.co.uk are now ok after having made the folders. Please don't touch them. you may make a new sub directory and work in there if you wish.
Let me know what you come up with.
Many thanks
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

Thanks for sending the information. I am not going to change anything, I am just trying to find out why it does not work for you.

Do you mean that you now can upload images?
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 9:01 am Thanks for sending the information. I am not going to change anything, I am just trying to find out why it does not work for you.

Do you mean that you now can upload images?
only to my 2 sites mentioned, becasue I created the folders manually. After that, the software sees the folder and uploads the images correctly with no problem. It just cannot creat the folder itself.

try t yourself and see. Make a new dir and try to upload a test site, no folder is made, then create a folder maually 'images' and the software does its thing.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

I think you have configured the wrong remote folder.
You will need to set the root folder of the website.

Your current folder
/home/harrykon/public_html
is not the root of your website.

I think it should be
/public_html/
for http://harrykonline.com

and
/public_html/zorbathegreek.co.uk
for http://zorbathegreek.co.uk
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 11:41 am I think you have configured the wrong remote folder.
You will need to set the root folder of the website.

Your current folder
/home/harrykon/public_html
is not the root of your website.

I think it should be
/public_html/
for http://harrykonline.com

and
/public_html/zorbathegreek.co.uk
for http://zorbathegreek.co.uk
Home Directory ..../home/harrykon
this was given to me by the hosting company and even in my c-panel it is like that.
The remote folder given to me is: /home/harrykon/public_html
This is correct.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

ha33y wrote: Fri Sep 17, 2021 4:13 pm
Pablo wrote: Fri Sep 17, 2021 11:41 am I think you have configured the wrong remote folder.
You will need to set the root folder of the website.

Your current folder
/home/harrykon/public_html
is not the root of your website.

I think it should be
/public_html/
for http://harrykonline.com

and
/public_html/zorbathegreek.co.uk
for http://zorbathegreek.co.uk
Home Directory ..../home/harrykon
this was given to me by the hosting company and even in my c-panel it is like that.
The remote folder given to me is: /home/harrykon/public_html
This is correct.
Just confirmed with their online help who said..."The root folder is public_html folder. The full path is /home/harrykon/public_html"
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crispy68
 
 
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Re: New website uploaded-no photos-please help

Post by crispy68 »

In all of the hosting sites i've had or accessed, i've never put the full path in. The remote folder for the root is simply /public_html.
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zinc
 
 
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Re: New website uploaded-no photos-please help

Post by zinc »

Then make sure full permission is given to these folders

/home/harrykon/public_html

Who are you with btw?
Running WYSIWYG Web Builder since 2007...
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

crispy68 wrote: Fri Sep 17, 2021 4:26 pm In all of the hosting sites i've had or accessed, i've never put the full path in. The remote folder for the root is simply /public_html.
yes me too but this is how this company works
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

zinc wrote: Fri Sep 17, 2021 4:27 pm Then make sure full permission is given to these folders

/home/harrykon/public_html

Who are you with btw?
We have gone through all permissions and they are all good.

Company is Namecheap
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zinc
 
 
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Re: New website uploaded-no photos-please help

Post by zinc »

ha33y wrote: Fri Sep 17, 2021 4:32 pm
zinc wrote: Fri Sep 17, 2021 4:27 pm Then make sure full permission is given to these folders

/home/harrykon/public_html

Who are you with btw?
We have gone through all permissions and they are all good.

Company is Namecheap
Very odd - (the name says it all :D ) - Joking but you should have with IONOS
Running WYSIWYG Web Builder since 2007...
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

zinc wrote: Fri Sep 17, 2021 4:37 pm
ha33y wrote: Fri Sep 17, 2021 4:32 pm
zinc wrote: Fri Sep 17, 2021 4:27 pm Then make sure full permission is given to these folders

/home/harrykon/public_html

Who are you with btw?
We have gone through all permissions and they are all good.

Company is Namecheap
Very odd - (the name says it all :D ) - Joking but you should have with IONOS
well I register my domains with them as they are fairly priced. I will check out your suggestion perhaps when my subscription is up.
Thank you.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

I still think your remote folder settings are incorrect.
Please try my suggestion, it worked for me.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 5:06 pm I still think your remote folder settings are incorrect.
Please try my suggestion, it worked for me.
i just created a test3 folder and uploaded from WWB using the expolre function directly into that folder using /home/public_html/test3 and it is the same..still no images folder created.

Did you manage to get it to create a folder?
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

BaconFries wrote: Fri Sep 17, 2021 5:35 pm Here is a "How To" for namescheap
https://www.namecheap.com/support/knowl ... d-my-site/
Thank you but I have no problem uploading my site with WWB or Filezilla however the problem is that WWB cannot create my images folder. I have to create it manually and no one knows why. This is the issue being discussed in this topic, but i do appreciate your input.
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Pablo
 
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Re: New website uploaded-no photos-please help

Post by Pablo »

Did you manage to get it to create a folder?
Yes!

You will need to use /public_html
/home/harrykon/public_html is not correct
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Re: New website uploaded-no photos-please help

Post by WWBman »

Pablo wrote: Fri Sep 17, 2021 5:43 pm
Did you manage to get it to create a folder?
Yes!

You will need to use /public_html
/home/harrykon/public_html is not correct
If that doesn't work and just to confuse things! :)

In my Publish settings for the remote folder I never have a "/" before the public_html.

So to test it on e.g. test4 folder try entering the following in the remote folder:

public_html/test4 and see if that works.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

Pablo wrote: Fri Sep 17, 2021 5:43 pm
Did you manage to get it to create a folder?
Yes!

You will need to use /public_html
/home/harrykon/public_html is not correct
Well I am totally confused, you better show me what you did, and how you did it, becasue it keeps defaulting to my home directory which is :
/home/harrykon/public_html/

I tried to upload within WWB directly using the conventional method and it says upload successful, but I can't find where it uploaded the files to. I set it for the test3 folder according to your advise (/home/public_html/test3) but there is nothing in there.
ha33y
 
 
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Re: New website uploaded-no photos-please help

Post by ha33y »

ha33y wrote: Fri Sep 17, 2021 6:04 pm
Pablo wrote: Fri Sep 17, 2021 5:43 pm
Did you manage to get it to create a folder?
Yes!

You will need to use /public_html
/home/harrykon/public_html is not correct
Well I am totally confused, you better show me what you did, and how you did it, becasue it keeps defaulting to my home directory which is :
/home/harrykon/public_html/

I tried to upload within WWB directly using the conventional method and it says upload successful, but I can't find where it uploaded the files to. I set it for the test3 folder according to your advise (/home/public_html/test3) but there is nothing in there.

IT WORKED!!!
HOW? WHY?

I mean, that is not really my home directory....in my c-panel file structure it has /harrykon
also the directions given to me by the hosting was with harrykon....so now I am utterly confused...
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