Just bought v17, huge PITA to buy and now won't launch

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Astro
 
 
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Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 8:42 pm

I love WebBuilder! I've owned many version from v6 to v12. I was happy to see the v17 bundle Black Friday sale! The 3rd party billing was untrusted by my banks and kept declining and my phone was blowing up with alerts. I finally got one to work.

I then downloaded v17 x64. The startup window came up and I entered my reg # and activated. All seemed well and it attempted an auto re-launch. However, it never re-launched so I tried to launch it myself... no joy.

Restarted my PC and tried many more times. I can see the initial screen pop up for a second then disappear. I checked my firewall settings and allowed v17, just in case. I never had to do this before but v6 was in there so I did the same for v17. Still nothing.

I'm running Win10 Pro (64 bit) fully updated.

Please help,
---Frank

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by alan_sh » Thu Nov 25, 2021 8:48 pm

Frank,

Uninstall it, remove whatever you can find in the registry (regedit) and then reinstall it. Don't register - just start it up. Does it work? Good - then exit and restart it. If not, try a different PC. What happens on that one?

Does it start again? If not, try another PC.

If it does, now enter your reg key and then exit the program. Does it now restart OK?

Alan

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jerryco
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by jerryco » Thu Nov 25, 2021 8:49 pm

Do you have additional security software other than the firewall?
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

Astro
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 8:59 pm

jerryco wrote:
Thu Nov 25, 2021 8:49 pm
Do you have additional security software other than the firewall?
Just what came with Win10; Win Security or Defender, whatever they call it now.

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jerryco
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by jerryco » Thu Nov 25, 2021 9:02 pm

Did you check your ransomeware protection settings? Maybe there is a lock on the folder access?
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

Astro
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:03 pm

alan_sh wrote:
Thu Nov 25, 2021 8:48 pm
Frank,

Uninstall it, remove whatever you can find in the registry (regedit) and then reinstall it. Don't register - just start it up. Does it work? Good - then exit and restart it. If not, try a different PC. What happens on that one?

Does it start again? If not, try another PC.

If it does, now enter your reg key and then exit the program. Does it now restart OK?

Alan
I'll try on another PC before uninstalling it here. NOT at all comfortable with regedit.
---Frank

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:06 pm

jerryco wrote:
Thu Nov 25, 2021 9:02 pm
Did you check your ransomeware protection settings? Maybe there is a lock on the folder access?
"Controlled Folder Access" is currently "off".

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Pablo
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Pablo » Thu Nov 25, 2021 9:07 pm

This is not a known issue. If there were any known issues with software then these would have already been fixed.
So to be able to help you, you will need to give more details.


For example, are there any errors in the log of your firewall, virusscanner or system event log?
Are you using the latest update of the software?

Note there is no technical difference between the non activated and activated version of the software. It's the exact same software. So, there should not be any difference behavior after the activation.
This is most likely related to system permission or security settings.

Astro
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:21 pm

Before I dig in deeper...
When the initial screen first came up, I was asked if I wanted to migrate the setting from my old version to the new version and I clicked "yes".
I have also not uninstalled v12 and a couple other old versions of WebBuilder. Would that matter?
---Frank

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:41 pm

Uninstalled and reinstalled (no regedits made), same issue. "Run as admin" Win asks to allow, click yes, start screen flashes and disappears like always.

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by jerryco » Thu Nov 25, 2021 9:45 pm

Do you have a lot of programs running? Or a lot of extensions?
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:52 pm

I remember during the original install, the setup also installed 2 C++ redistributables. I assume this was normal?
---Frank

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 9:55 pm

jerryco wrote:
Thu Nov 25, 2021 9:45 pm
Do you have a lot of programs running? Or a lot of extensions?
Since my restart, I only reopened Win LiveMail and Chrome (7 tabs). No Chrome extensions added.

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Re: Just bought v17, huge PITA to buy and now won't launch

Post by jerryco » Thu Nov 25, 2021 9:57 pm

I was referring to extensions from older versions of WWB. A lot of extensions may be causing memory load. Trying to shoot all questions so hopefully Pablo and/or you hit the solution.
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

Astro
 
 
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Re: Just bought v17, huge PITA to buy and now won't launch

Post by Astro » Thu Nov 25, 2021 10:10 pm

jerryco wrote:
Thu Nov 25, 2021 9:57 pm
I was referring to extensions from older versions of WWB. A lot of extensions may be causing memory load. Trying to shoot all questions so hopefully Pablo and/or you hit the solution.
Gotcha. I never added any extensions to WB in the past. I did buy the extensions this time but never got to the point of even downloading them.

I just browsed around in regedit and the only references to WB are very basic... icon and .exe paths. a couple others are set to "default". Not sure if they are from this install or one of the older installs.

I appreciate the help! :)

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