Can't open project file - extension can't be loaded

All WYSIWYG Web Builder support issues that are not covered in the forums below.
Forum rules
PLEASE READ THE FORUM RULES BEFORE YOU POST:
viewtopic.php?f=12&t=1901

MUST READ:
http://www.wysiwygwebbuilder.com/getting_started.html
WYSIWYG Web Builder FAQ
Post Reply
paddlefoot
 
 
Posts: 65
Joined: Fri Oct 13, 2017 8:30 pm
Location: SW Florida

Can't open project file - extension can't be loaded

Post by paddlefoot » Fri Jun 11, 2021 11:24 pm

Using WB ver 16.3.2 I try to open a project but get dialog calling for missing extension, after trying to open from a folder itself, I get the following dialogs but can't open it. I don't have a page called "breakfast" on the site and the PDF extension is installed.

The project file is at this link:https://www.thebestfloridanotary.com/te ... se-JUN-v2/.
Image

thanks in advance

User avatar
crispy68
 
 
Posts: 1565
Joined: Thu Oct 23, 2014 12:43 am
Location: Acworth, GA
Contact:

Re: Can't open project file - extension can't be loaded

Post by crispy68 » Sat Jun 12, 2021 12:33 am

Looks like the PDFObject extension is missing
viewtopic.php?f=1&t=87940&p=439463&hili ... on#p439463

Do you have a layer/layout grid with an ID named 'breakfast'? I would assume the extension is located in this layer.

paddlefoot
 
 
Posts: 65
Joined: Fri Oct 13, 2017 8:30 pm
Location: SW Florida

Re: Can't open project file - extension can't be loaded

Post by paddlefoot » Sat Jun 12, 2021 1:57 am

Thanks Crispy, but that extension is installed. I can't answer your question about layout grids, or anything else about the project, because I can't get past the dialogs in my opening post; the project won't open. I did find the extensions folder in the WB system folder but this particular one is not there or anywhere else on my PC according to the search tool "Everything".

User avatar
Pablo
 
Posts: 24240
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't open project file - extension can't be loaded

Post by Pablo » Sat Jun 12, 2021 6:06 am

It looks like you (previously) gave the extension a strange name, so that is why it cannot be loaded now.

You will need to go the extensions folder and rename pdfobject.wbx to pdfobject-9v2c4hdh.wbx

paddlefoot
 
 
Posts: 65
Joined: Fri Oct 13, 2017 8:30 pm
Location: SW Florida

Re: Can't open project file - extension can't be loaded

Post by paddlefoot » Sat Jun 12, 2021 10:38 am

Thank you Pablo. I renamed the file as suggested (pdfobject-9v2c4hdh.wbx) but the same error dialog appears and the project won't open.
Image

User avatar
Pablo
 
Posts: 24240
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't open project file - extension can't be loaded

Post by Pablo » Sat Jun 12, 2021 11:13 am

Did you also try this?
pdfobject.wbx~9v2c4hdh.wbx

paddlefoot
 
 
Posts: 65
Joined: Fri Oct 13, 2017 8:30 pm
Location: SW Florida

Re: Can't open project file - extension can't be loaded

Post by paddlefoot » Sat Jun 12, 2021 11:54 am

Thanks again but that didn't work. However, I opened a week-old back up and found the missing extension! I copied that into the project's extension folder, deleted the problematic one and now it works. Another good reason to make multiple backups. Mark this as solved.

Post Reply