Can't update my website through FTP server

All WYSIWYG Web Builder support issues that are not covered in the forums below.
Forum rules
PLEASE READ THE FORUM RULES BEFORE YOU POST:
viewtopic.php?f=12&t=1901

MUST READ:
http://www.wysiwygwebbuilder.com/getting_started.html
WYSIWYG Web Builder FAQ
song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Can't update my website through FTP server

Post by song5 » Tue May 18, 2021 3:44 pm

Hi

I used to update my website through FTP server in the software. (WISWIG version 9) but can't do it all of sudden.
I've contacted my hosting company and worked with them several times but it wasn't resolved.
They searched this forum and advised me to check on passive mode and I got "successfully published" at the end.
But the updated contents doesn't show on my website. If you could help this issue, you will save my life..

This is what I got after publishing. (It was over the maximum number of character so deleted the middle parts..

*** START OF PUBLISH ***
Scanning publish folder...
Found 688 file(s).
Status: Initializing FTP connection...
Status: Checking host...
Status: Host was successfully parsed.
Status: Connecting to 108.167.137.126...
Status: Using PASV mode.
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 150 allowed.
Response: 220-Local time is now 09:25. Server port: 21.
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER qianwang
Response: 331 User qianwang OK. Password required
Command: PASS *****
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: SITE HELP
Response: 214-The following SITE commands are recognized
Response: ALIAS
Response: CHMOD
Response: IDLE
Response: UTIME
Response: 214 Pure-FTPd - http://pureftpd.org/
Status: Succesfully connected.
Command: PWD
Response: 257 "/" is your current location
Status: Current directory is '/'
Command: MKD images
Response: 550 Can't create directory: File exists
Status: 550 Can't create directory: File exists
Status: Uploading '2004.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,143,31)
Command: STOR 2004.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.109 seconds (measured here), 176.23 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2005.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,168,54)
Command: STOR 2005.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 199.89 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2006.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,190,127)
Command: STOR 2006.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.089 seconds (measured here), 230.46 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2007.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,163,154)
Command: STOR 2007.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.111 seconds (measured here), 219.12 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2008.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,156,225)
Command: STOR 2008.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 286.01 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2009.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,176,221)
Command: STOR 2009.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 336.81 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2010.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,146,198)
Command: STOR 2010.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.093 seconds (measured here), 366.41 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2011.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,193,213)
Command: STOR 2011.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.126 seconds (measured here), 259.85 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2012.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,158,14)
Command: STOR 2012.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.133 seconds (measured here), 308.37 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2013.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,140,36)
Command: STOR 2013.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 301.20 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2014.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,157,19)
Command: STOR 2014.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 321.41 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2015.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,185,209)
Command: STOR 2015.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.093 seconds (measured here), 374.99 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2016.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,155,6)
Command: STOR 2016.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.102 seconds (measured here), 285.08 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2017.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,146,234)
Command: STOR 2017.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.097 seconds (measured here), 256.03 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2018.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,158,68)
Command: STOR 2018.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.094 seconds (measured here), 240.10 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading '2019.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,172,198)
Command: STOR 2019.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.101 seconds (measured here), 264.48 Kbytes per second
.
.
.
.
.

...............
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,145,139)
Command: STOR images/tn_ACS2014jing.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.641 seconds (measured here), 153.32 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_Group Pic 11.14.2016.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,178,245)
Command: STOR images/tn_Group Pic 11.14.2016.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.186 seconds (measured here), 388.80 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_grouppic 20150810.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,192,21)
Command: STOR images/tn_grouppic 20150810.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.192 seconds (measured here), 0.55 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_IMG_4647.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,176,40)
Command: STOR images/tn_IMG_4647.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.123 seconds (measured here), 443.59 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_matsepo.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,156,104)
Command: STOR images/tn_matsepo.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.165 seconds (measured here), 0.70 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_matsepo3.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,118,138)
Command: STOR images/tn_matsepo3.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.160 seconds (measured here), 0.58 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_matsepo4.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,155,53)
Command: STOR images/tn_matsepo4.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.154 seconds (measured here), 0.55 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_matsepo5.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,134,26)
Command: STOR images/tn_matsepo5.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.154 seconds (measured here), 0.66 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_Seli 2 - little Enoch.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,126,251)
Command: STOR images/tn_Seli 2 - little Enoch.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.312 seconds (measured here), 351.58 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/tn_Seli-little Enoch.png'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,136,98)
Command: STOR images/tn_Seli-little Enoch.png
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.213 seconds (measured here), 0.57 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/wwb_img1.jpg'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,192,135)
Command: STOR images/wwb_img1.jpg
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.162 seconds (measured here), 182.41 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'images/wwb_img2.jpg'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,169,229)
Command: STOR images/wwb_img2.jpg
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.033 seconds (measured here), 131.85 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'index.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,138,140)
Command: STOR index.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.060 seconds (measured here), 264.63 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery-1.7.2.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,193,231)
Command: STOR jquery-1.7.2.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.152 seconds (measured here), 0.59 Mbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-blind.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,161,55)
Command: STOR jquery.ui.effect-blind.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.039 seconds (measured here), 24.73 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-bounce.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,137,10)
Command: STOR jquery.ui.effect-bounce.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.033 seconds (measured here), 32.28 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-clip.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,179,71)
Command: STOR jquery.ui.effect-clip.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.032 seconds (measured here), 23.26 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-drop.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,184,61)
Command: STOR jquery.ui.effect-drop.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.032 seconds (measured here), 25.86 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-fade.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,121,182)
Command: STOR jquery.ui.effect-fade.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.036 seconds (measured here), 9.93 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-fold.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,165,124)
Command: STOR jquery.ui.effect-fold.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.034 seconds (measured here), 25.45 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-scale.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,157,96)
Command: STOR jquery.ui.effect-scale.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.032 seconds (measured here), 132.84 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect-slide.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,190,102)
Command: STOR jquery.ui.effect-slide.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.033 seconds (measured here), 24.09 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'jquery.ui.effect.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,193,192)
Command: STOR jquery.ui.effect.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.070 seconds (measured here), 180.13 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'keck_lab.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,141,52)
Command: STOR keck_lab.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.062 seconds (measured here), 258.86 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'Link.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,159,230)
Command: STOR Link.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.101 seconds (measured here), 290.21 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'news.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,182,17)
Command: STOR news.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.134 seconds (measured here), 216.10 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'news_before_2012.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,121,112)
Command: STOR news_before_2012.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.090 seconds (measured here), 227.00 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'Research.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,165,97)
Command: STOR Research.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.203 seconds (measured here), 67.85 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'research1.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,179,218)
Command: STOR research1.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.301 seconds (measured here), 77.94 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'research2.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,154,25)
Command: STOR research2.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.191 seconds (measured here), 73.21 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'research3.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,136,98)
Command: STOR research3.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.148 seconds (measured here), 62.22 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'research4.html'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,131,172)
Command: STOR research4.html
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.140 seconds (measured here), 136.63 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'wb.conveyerbelt.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,188,43)
Command: STOR wb.conveyerbelt.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.033 seconds (measured here), 21.39 Kbytes per second
Status: Successfully uploaded file.
Status: Uploading 'wb.slideshow.min.js'...
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (108,167,137,126,144,227)
Command: STOR wb.slideshow.min.js
Response: 150 Accepted data connection
Response: 226-File successfully transferred
Response: 226 0.060 seconds (measured here), 156.72 Kbytes per second
Status: Successfully uploaded file.
Status: Closing FTP connection...
Command: QUIT
Response: 221-Goodbye. You uploaded 252044 and downloaded 0 kbytes.
Response: Connection with server closed.
Removing temporary files...
Successfully published!
*** END OF PUBLISH ***

User avatar
BaconFries
 
 
Posts: 5469
Joined: Thu Aug 16, 2007 7:32 pm

Re: Can't update my website through FTP server

Post by BaconFries » Tue May 18, 2021 4:19 pm

If is not showing on your server after upload then it is more than likely a hosting issue. Have you tried clearing your browser cache to take affect and show the latest version?. If it has previously worked then something had changed either locally or on your server. One possible reason that you cannot upload via the software is that your host now requires you to use SFTP rather than FTP. As you are using WB9 (Note no longer supported) you will need to use a third party application such a FileZilla to upload now. Again please note WB 9 is no longer supported as it is extremely old now and just as a suggestion you should upgrade to the latest version WB16 to receive support and be able to use the inbuilt SFTP feature to upload.

song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Re: Can't update my website through FTP server

Post by song5 » Wed May 19, 2021 4:26 pm

I tried to upload my website through Firezilla but got the same result. Successfully uploaded, but the updated contents isn't revealed on the website.

I would like to purchase the WB16 as you recommended with the 40% discount coupon for existing customer.
But it asks me the serial number for my old version to request the coupon. Where can I find my WB 9' serial number?

User avatar
crispy68
 
 
Posts: 1502
Joined: Thu Oct 23, 2014 12:43 am
Location: Acworth, GA
Contact:

Re: Can't update my website through FTP server

Post by crispy68 » Wed May 19, 2021 4:32 pm

INHO, if you used Filezilla and got the same results then either this is a hosting/server/setup problem or you are publishing to the wrong folder.

song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Re: Can't update my website through FTP server

Post by song5 » Wed May 19, 2021 4:59 pm

The folder I published has the most recent image folder (checked the updated pictures in it) and the recent .WBS file
Is there something missing?
Also I have contacted/worked to fix this issue with the hosting company many times. I think they did all they can do. (They even look through your forum to figure the problem)

Do you know where I can find the old serial number? I think the last thing I can try is updating a version. I want to get a discount.

User avatar
BaconFries
 
 
Posts: 5469
Joined: Thu Aug 16, 2007 7:32 pm

Re: Can't update my website through FTP server

Post by BaconFries » Wed May 19, 2021 5:12 pm

Do you know where I can find the old serial number? I think the last thing I can try is updating a version. I want to get a discount.
You should be able to find your serial in the email you would have received when you purchased WB9. If you do not have this you can contact Pablo for more help at orders@pablosoftwaresolutons.com when doing so try to provide as much information as possible such as email used, date of purchase etc.
I would first try to resolve the issue as I believe it is related to where it has been uploaded to on your server. I say this because if in no the past it worked then it is something that has changed recently either on the server or how you are uploading. Also I would check with your host and ask whether they use FTP or SFTP as it will make a difference..

User avatar
Pablo
 
Posts: 23881
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't update my website through FTP server

Post by Pablo » Wed May 19, 2021 5:13 pm

Are you sure the files are in the right folder on the server?

User avatar
jerryco
 
 
Posts: 373
Joined: Fri Mar 27, 2009 2:42 pm
Location: Purmerend, Holland

Re: Can't update my website through FTP server

Post by jerryco » Wed May 19, 2021 5:32 pm

Often public_html
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Re: Can't update my website through FTP server

Post by song5 » Wed May 19, 2021 5:59 pm

For local site, it is in the folder (I put image folder and .WBS file in there) on Desktop.
For remote site, it is under /public_html.
After completing upload, I went into image file under public_html, the updated pictures are being copied in that folder. weird...
I wish I could show you the screenshot to find any error.

User avatar
Pablo
 
Posts: 23881
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't update my website through FTP server

Post by Pablo » Thu May 20, 2021 5:57 am

Did you also upload the HTML files to the server?

song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Re: Can't update my website through FTP server

Post by song5 » Mon May 24, 2021 4:30 pm

I wish I could attach the screenshots.

To find my website files, I went into WYSWYG Web builder -> backups. This folder has only .WBS files and image folders organized by date. (There is no .html file separately)
I picked the .wbs file and image folder that was updated recently, then I created one folder on the desktop named "my website"


Then opened Firezilla,
I selected /public_html for remote site, and clicked "my webstie" under desktop for local site.
Then selected those .wbs file and image folder and right clicked for upload.
Even though there was no html files in my local folder separately, I can see .html files for each page of my website on remote site after completing upload.

I still don't know what I can do more.
I emailed pablo to ask about my old serial number for WB9.
Thank you for you guys' continuous help.

User avatar
BaconFries
 
 
Posts: 5469
Joined: Thu Aug 16, 2007 7:32 pm

Re: Can't update my website through FTP server

Post by BaconFries » Mon May 24, 2021 4:44 pm

Sorry this is invalid as it can only be viewed by yourself as it is located on your PC. If you wish to share a image please upload to your host / server and then provide a url. Or use the following https://imgbb.com/

Update you have removed your previous reply with the url which was invalid. See my reply

User avatar
Pablo
 
Posts: 23881
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't update my website through FTP server

Post by Pablo » Mon May 24, 2021 4:58 pm

Please see this related FAQ:
viewtopic.php?f=10&t=36493

song5
 
 
Posts: 10
Joined: Thu Jan 30, 2014 3:59 pm

Re: Can't update my website through FTP server

Post by song5 » Mon May 24, 2021 5:13 pm

https://ibb.co/Fwr30QP
https://ibb.co/SRcG4Zd
https://ibb.co/TTTd9wd

If you can take a look at this, that would be great.
I purchased WB16, open my old file on WB16 and published it and also got the same result. no updated contents shows..

User avatar
Pablo
 
Posts: 23881
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Can't update my website through FTP server

Post by Pablo » Mon May 24, 2021 5:49 pm

You will need to publish your website via the built-in 'Publish' option. The .wbs file is the project file, it is not the HTML.

Please read:
viewtopic.php?f=10&t=36493

Post Reply