Security Certificate Issue

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zukowski
 
 
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Joined: Wed Mar 15, 2017 2:40 pm

Security Certificate Issue

Post by zukowski » Tue Apr 02, 2019 11:50 pm

I hope I am not trouncing on a subject that has already been addressed, but I am not even sure how to search for my issue.

A few facts: I use cPanel through Godaddy. I purchased my security certificates through Godaddy. I am a novice.

I use WYSIWYG on a laptop and use Chrome as my browser.

I discovered today, that a couple of my sites are showing security issues on Apple products and on Firefox, but not Chrome. Apple displays: "This Connection is Not Private"

The website is ginastaton.com.

I called Godaddy and they said it is the way my website is written and loads. They said my security certificate is for ginastaton.com and not www.ginastaton.com. They said I could purchase a security certificate for www.ginastaton.com and that would fix the problem or I could fix my website. I went to check my publish settings on WYSIWYG and it did have http://ginastaton.com. I changed it to https://ginastaton.com and reloaded it, but it made no change.

My primary website works fine, however, when I looked at my security certificates, I have one for hybridledlighttower.com and one for www.hybridledlighttower.com. I am not sure how that happened, but the package I purchased for Godaddy had five. security certificates and I have used all five.

I appreciate any and all input,

Doug

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BaconFries
 
 
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Joined: Thu Aug 16, 2007 7:32 pm

Re: Security Certificate Issue

Post by BaconFries » Wed Apr 03, 2019 1:16 am

I called Godaddy and they said it is the way my website is written and loads.
Ah the logic of Godaddy, It it well known that they always blame how a site is written and not a issue with themselves. Now whether you write the URL (Uniform Resource Locator) with http:// or www both have enough information to locate the domain, even without and just writing "yoursite.com" (minus the quotes) there is still enough info to locate the said domain (and the guys 'n' dolls at GD should know this).

At the moment I don't have access to any Apple products but this isn't the issue, it is related to a invalid certificate being reported by the browser you can read this in Firefox under "Technical Details".

When using ssl certificates you generally use a .htacess file to redirect from http to https this is done on your server by your host (Godaddy) for you, so if a user types http://yoursite.com or http://www.yoursite.com it will automatically get sent/redirected to the secure https://www.yoursite.com etc.

The issue may lie with the certificates all being used so you may have to purchase another to resolve. Please note that this is not a issue with the software even though GD will say it is. I would contact them regarding this pointing out the certificate is getting shown as invalid in Firefox and how they can resolves this as no invalid errors show in chrome and why?

zukowski
 
 
Posts: 19
Joined: Wed Mar 15, 2017 2:40 pm

Re: Security Certificate Issue

Post by zukowski » Wed Apr 03, 2019 2:52 am

So I just got off the phone with Godaddy. He changed my .htacess file (which they originally gave me with the security certificate) to not redirect to www. However, he said if one types in www.ginastaton.com, it can direct to the security certificate problem and that I need to insert some redirect code into the site.

I don't know what he is talking about. www.ginastaton.com now seems to be working.

Regardless, do I still need to insert code into my site to direct away from www?

Your input was invaluable just in giving me confidence when talking to Godaddy that there was something on their end.

Thank you

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BaconFries
 
 
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Joined: Thu Aug 16, 2007 7:32 pm

Re: Security Certificate Issue

Post by BaconFries » Wed Apr 03, 2019 8:55 am

Good to see GD has put up there hands to this. You shouldn't need any redirect in the html as this should be covered via the .htacess as it is redirecting from http:// to https:// as both can or will use www in the url. There is also one other thing you can ask GD to do is add both references to the ssl certificate if they haven't already eg www.yoursite.com and yoursite.com and hopefully that will help to resolve it.

zukowski
 
 
Posts: 19
Joined: Wed Mar 15, 2017 2:40 pm

Re: Security Certificate Issue

Post by zukowski » Wed Apr 03, 2019 11:15 am

Thank you very much!

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