can't find program.

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memtime
 
 
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can't find program.

Post by memtime » Sun Dec 01, 2019 9:23 pm

I was able to get to win zip, which then unzipped latest verzion .
when started program. never updated.
checked my computer and only found one version.
Apparently since I am using WIN 7, I tryed to download your suggest win 7 fix. Couldn't find file on microsoft.
Getting frustrated. many hours.Suggestions please.

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Pablo
 
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Re: can't find program.

Post by Pablo » Sun Dec 01, 2019 9:37 pm

1. Download the zip file.
https://wysiwygwebbuilder.com/download.html
2. Unzip setup.exe
3. Run setup.exe
4. Follow the instructions on the screen

Make sure your firewall or virusscaner does not block the application.

bkjohns
 
 
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Re: can't find program.

Post by bkjohns » Mon Dec 02, 2019 1:41 am

Are you running Win 7 32bit or 64bit? And which did you download and install - 32 or 64 bit?

memtime
 
 
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Re: can't find program.

Post by memtime » Sat Dec 07, 2019 1:11 pm

64 bit

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Pablo
 
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Re: can't find program.

Post by Pablo » Sat Dec 07, 2019 3:42 pm

1. Download the zip file.
https://wysiwygwebbuilder.com/download.html
2. Unzip setup.exe
3. Run setup.exe
4. Follow the instructions on the screen

Make sure your firewall or virusscaner does not block the application.

memtime
 
 
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Re: can't find program.

Post by memtime » Sun Dec 08, 2019 10:34 am

I did all the required procedures.
When I load 15 it doesn't show the latest version. Or load the latest.
Now what?

alan_sh
 
 
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Re: can't find program.

Post by alan_sh » Sun Dec 08, 2019 10:58 am

It sounds like you had the 32 bit version installed, then installed the 64 bit version. This does NOT overwrite the 32 bit version, but installs it in a different place.

Try running this:

"C:\Program Files\WYSIWYG Web Builder 15\webbuilder.exe" and see what happens.

Alan

memtime
 
 
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Re: can't find program.

Post by memtime » Sun Dec 08, 2019 1:23 pm

I have run it many times. Same result. No update to version 15. Also old version on web site will not load jpg. Blank screen

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Re: can't find program.

Post by Pablo » Sun Dec 08, 2019 2:36 pm

Step 1
Remove all previous versions from your computer

Step 2
Install the latest version.

Step 3
make sure your firewall or virus scanner does not block the application.

It works for all other users, so I am sure it can also work for you.

memtime
 
 
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Re: can't find program.

Post by memtime » Thu Jan 02, 2020 4:34 pm

i shut off malwarebytes virus. Deleted old version . loaded 15.2
When i check for update still doesn't change to 15.2
Please help.

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Re: can't find program.

Post by Pablo » Thu Jan 02, 2020 5:57 pm

Did you remove all previous versions?

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Re: can't find program.

Post by jerryco » Thu Jan 02, 2020 7:54 pm

Did you get your version from http://wysiwygwebbuilder.com/download.html ?
// Love is the acceptance of nothing / So, you're here. Now dance.

memtime
 
 
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Re: can't find program.

Post by memtime » Tue Jan 14, 2020 7:06 pm

The frustration of trying to upate to the new 15 version is high.
Erased old version 15, downloead update. Unzipped and then install. When I started , same old program. Still couldn't load microsoft program suggested.
after many hours I am frustrated. Please help.
I have been using your program for years.
HELP

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Pablo
 
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Re: can't find program.

Post by Pablo » Tue Jan 14, 2020 7:22 pm

I'm sorry, but I do not think this has anything to do with the software. The update works for all other users.
Either you did not download the most recent version or the old version was not removed. Or you have mixed up multiple versions in different folders.
What do you want me to do?

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Re: can't find program.

Post by MGD4me » Tue Jan 14, 2020 10:59 pm

...trying to update to the new 15 version
I am also running Win7 with SP1, and I can assure you that it will install, load, and run (15.2.2 64 bit version).

It might be possible that if you have a desktop icon, it could be linked to an old, or non-existent destination. You don't say how you "erased" the old program, but make sure that you use the Control Panel, and UNINSTALL whichever copies you have. After this is done, double check that any WWB icons are also removed from the desktop.

During the installation process, accept when it asks if you wish to have a Desktop Icon. The last question during install is whether you wish to start the program at that moment. Do that, and report back... it is not any more difficult than that. Sorry that you are having problems, but this is a PC issue, not WYSIWYG's.

Good luck...

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