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Activation

Posted: Fri Nov 01, 2019 1:48 am
by GOF635
I purchased the Web Builder 15 product in August. I received confirmation of purchase e-mail and the serial number. At this time, I do not know if I downloaded the 32bit or 64bit version. I was unable to install in August due to other priorities. Today (October 31) I attempted to install the Web Builder 15 August download. At the point where the install askes for the e-mail address and serial number (input correctly) to Activate the software, an error message advised that I was not connected to the internet (I was). As per the FAQ, I checked both Firewall and Virus scanner, shut them down, tried again to activate, same result.
Concluded that there maybe a conflict between the v.15 version that I downloaded and the date; the trial period was also exceeded. To put everything on a common base, I uninstalled and removed whatever Web Builder 15 s/w that was identified by MS W10 Control Panel.
I download a new 64bit version today, I don’t recall how. Recalling the error message from the previous activation attempt and the FAQ admonishment about Firewall, Virus catcher and Port 80, I ran Setup64. End result: Error message about Internet connection (I was connected), and my e-mail address was entered correctly, and I copy pasted the serial number into the field required to activate.
Can you suggest any course of action to activate the application?
Thanks.

Re: Activation

Posted: Fri Nov 01, 2019 7:14 am
by Pablo
Did you add webbuilder.exe to the exception list of your firewall ?

See also this related FAQ:
viewtopic.php?f=10&t=1808

Note that this can only be a configuration issue, so to solve this you will have to give the application permission to use your Internet connection.

Re: Activation

Posted: Sun Nov 24, 2019 6:00 pm
by GOF635
I give up!! WB15 is beyond my ability to install or to change the configuration of my desktop and certainly beyond my competence to understand, both the problem and all the technical text to try and solve it.
First, I use BullGuard Firewall and Virus scanner; both configured to accommodate Web Builder as per viewtopic.php?f=10&t=1808.
Windows Defender is “shutdown” (has been since Day1) to avoid potential conflicts with BullGuard, thus there cannot be an issue with the Defender Firewall.
Port 80 configuration is a mystery. I have to assuming that Port 80 is configured based on some test I ran. Since these tests (Google based) did not indicate there was a problem with Port 80, as I say, I assume it is configured and functional.
Is there a possibility that the download could be corrupted and even though the install process runs, the activation connection to your server cannot initialize?

Re: Activation

Posted: Sun Nov 24, 2019 6:22 pm
by Pablo
The application cannot bypass the security of BullGuard (otherwise viruses or malware could do the same). So, it is up to you configure it such a way that the connection is not blocked.
However, the instructions from the FAQ (provided by the Bullguard support team) should make it work. It has worked for all other users that had the same issue.
Note that it is very important to reboot your computer after each step otherwise BullGuard will continue to block the connection.
Is there a possibility that the download could be corrupted and even though the install process runs, the activation connection to your server cannot initialize?
This issue has nothing to do with the application being corrupt. This is completely related to the configuration of your network.

Re: Activation

Posted: Sun Nov 24, 2019 10:21 pm
by alan_sh
If you think the issue is Bullguard, can't you disable it for 2 minutes while you activate the software?

Alan

Re: Activation

Posted: Tue Nov 26, 2019 1:13 am
by GOF635
I accept you "diagnosis". I will
A) suspend BullGuard and activate Defender and
B) add Webuilder to the trusted web sites on Defender,
C) reboot computer, (forget about virus's for 10 minutes),
D) run Setup64 using original Registered e-mail and serial number.

Is there anything missing or incorrect in the above?
Please confirm what the registered e-mail, in case I have got that wrong. I still have the serial number recorded separately. .

Re: Activation

Posted: Tue Nov 26, 2019 7:03 am
by Pablo
Note that suspending BullGuard will not help, it will still remain active in the background.
You will have to follow the instructions from the FAQ or complete remove it.

Your registration email end with @asii.ca

Re: Activation

Posted: Tue Nov 26, 2019 3:00 pm
by GOF635
BullGuard: Noted. The FAQ instruction is very laborious. Will retry and advise. If it fails, I will dump the issue on BullGuard!

Re: Activation

Posted: Tue Nov 26, 2019 3:57 pm
by bkjohns
The Web Builder license allows for more than one computer installation, so if you have access to another laptop or desktop have you tried installing on that?

Re: Activation

Posted: Tue Nov 26, 2019 5:43 pm
by GOF635
I have only one PC that has the capacity to handle WYSIWYG, the other is a laptop, limited capacity and the other PC is a W7 machine due for retirement.

Re: Activation

Posted: Tue Nov 26, 2019 5:51 pm
by GOF635
I followed the BullGuard procedure in the FAQ. Besides being very vague and even misleading, it did not work. I then contacted BullGuard Support, explained the issue and the problem. The recommendation was to uninstall BullGuard AND remove all the Settings then run Setup64. It worked like a charm; 30 seconds to install and activate! Wonderful!!! The only problem is I lost contact with the BullGuard Support tech. Now I have to go and reinstall SunGuard before some malicious, hostile gremlin invades my machine.
Thanks for the help and support.