New Update does not work

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erhardneumann
 
 
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New Update does not work

Post by erhardneumann » Thu Sep 05, 2019 10:06 am

Just uploaded the newest Version, now it is not loading the Application. I need a fix now, because I need to make urgent changes on the site

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Pablo
 
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Re: New Update does not work - URGENT -

Post by Pablo » Thu Sep 05, 2019 10:26 am

This is most likely an issue with your virus scanner.
Please add 'webbuilder.exe' to the exception list.

erhardneumann
 
 
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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 10:35 am

Sorry, even with deactivated Firewall, it is not loading. Made uninstall, then new install did not work. still the version 14 works

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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 10:43 am

Pablo wrote:
Thu Sep 05, 2019 10:26 am
This is most likely an issue with your virus scanner.
Please add 'webbuilder.exe' to the exception list.
The former Version 15 was OK, so the Firewall is not the Problem. the 14 still works, but cannot work on the new files created with the Version 15

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Pablo
 
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Re: New Update does not work - URGENT -

Post by Pablo » Thu Sep 05, 2019 11:07 am

The former Version 15 was OK, so the Firewall is not the Problem. the 14 still works, but cannot work on the new files created with the Version 15
For a firewall and virus scanner each update is a different application. so, just because the previous worked does not mean they allow the new version automatically.

I am pretty sure this is related to your firewall, virus scanner or other protection software.
There are no major changes compared to the previous update.

erhardneumann
 
 
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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 11:09 am

erhardneumann wrote:
Thu Sep 05, 2019 10:43 am
Pablo wrote:
Thu Sep 05, 2019 10:26 am
This is most likely an issue with your virus scanner.
Please add 'webbuilder.exe' to the exception list.
The former Version 15 was OK, so the Firewall is not the Problem. the 14 still works, but cannot work on the new files created with the Version 15
I updated the 15.0.6 to the 15.0.7. Before that, all was working well. Since that, even the 32bit version, which I installed now, does not work. I added it into Defender and deactivated the McAfee firewall, nothing works.

Sorry, I need it working. We are presenting at an exhibition and have still work to do. We invested 5 digit Euro amount. please ... I need to get it work

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Pablo
 
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Re: New Update does not work - URGENT -

Post by Pablo » Thu Sep 05, 2019 11:36 am

I'm sorry, but there is nothing I can do if your firewall or virus scanner blocks the application.
As you can see, it works for all other users.

Note that in most cases deactivating the firewall will not help. You will need allow the software to run on your computer.

Maybe you can try another computer to make sure this is not something on your computer?

Also, if the problem was related to the software then Windows should at least display an error message.
Without an error it will be difficult to known if anything is wrong.

Alternatively, you can download version 15.0.6 here:
http://www.wysiwygwebbuilder.com/webbuilder1506.zip

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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 12:08 pm

Pablo wrote:
Thu Sep 05, 2019 11:07 am
I am pretty sure this is related to your firewall, virus scanner or other protection software.
There are no major changes compared to the previous update.
It only works, if I switch into "Administrator". Where can remove the program completely? It seems to keep some fragments somewhere.
it does not even get me to the point to reenter my registration key

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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 12:10 pm

Pablo wrote:
Thu Sep 05, 2019 11:36 am
I'm sorry, but there is nothing I can do if your firewall or virus scanner blocks the application.
As you can see, it works for all other users.

Note that in most cases deactivating the firewall will not help. You will need allow the software to run on your computer.

Maybe you can try another computer to make sure this is not something on your computer?

Also, if the problem was related to the software then Windows should at least display an error message.
Without an error it will be difficult to known if anything is wrong.

Alternatively, you can download version 15.0.6 here:
http://www.wysiwygwebbuilder.com/webbuilder1506.zip
but it was running the day before. this only happens after updating from 15.0.6 to 15.0.7

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Pablo
 
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Re: New Update does not work - URGENT -

Post by Pablo » Thu Sep 05, 2019 12:11 pm

I can ensure you that this behavior have not changed.
Version 15.0.7 is just a minor update.

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Re: New Update does not work - URGENT -

Post by erhardneumann » Thu Sep 05, 2019 2:07 pm

Pablo wrote:
Thu Sep 05, 2019 12:11 pm
I can ensure you that this behavior have not changed.
Version 15.0.7 is just a minor update.
This is the windows Problem Report
Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: WebBuilder.exe
Anwendungsversion: 15.0.7.0
Anwendungszeitstempel: 5d6ece86
Fehlermodulname: WebBuilder.exe
Fehlermodulversion: 15.0.7.0
Fehlermodulzeitstempel: 5d6ece86
Ausnahmecode: c0000005
Ausnahmeoffset: 00000000007ea6c0
Betriebsystemversion: 10.0.17134.2.0.0.768.101
Gebietsschema-ID: 1031
Zusatzinformation 1: 7bb5
Zusatzinformation 2: 7bb54623feef315d668834dfc3116d7d
Zusatzinformation 3: d375
Zusatzinformation 4: d3751f02cddfe5f65fb9786c0ced2288

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Pablo
 
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Re: New Update does not work - URGENT -

Post by Pablo » Thu Sep 05, 2019 2:23 pm

I'm sorry but this does not give me any useful information.

Maybe you have installed the software used different user credentials?
Does version 15.0.6 still work?

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Re: New Update does not work - URGENT -

Post by MGD4me » Thu Sep 05, 2019 3:44 pm

I understand your frustration, but slow down a second, If you are able to re-load version 15.0.6 and use it, then that is good, and certainly the issue is not 'urgent'. At least you can do your site modifications with the 'older' version.

You can try the following, as I had a simlar issue with one of the 14 versions (can't remember exactly which sub version). I downloaded the version 14 update several times, and yet the system would crash with each attempt. But going back one sub version worked.

Eventually, I downloaded the new version using a second computer (it can be anybody's), and unzipped all the files using the second PC. Once unzipped, I copied the files to a USB memory stick and loaded all the files to my 'workstation' PC. Mysteriously, it worked fine from that point on. Was it a corrupt download, or faulty 'unzipping', I'll never know. I'm just happy that the issue was resolved, and moved on.

If you don't have a second PC, go to a friend's house, or use one at work. You don't need another license to simply download the files. Unpack the files, and bring them home on a USB stick. This will get around any weird Defender rules, or other Firewall issues which all seem 'normal' at this stage.

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Re: New Update does not work - URGENT -

Post by stlgreece » Thu Sep 05, 2019 7:23 pm

I am sorry to say, I am having the same problem. I tried downloading the file from a different computer like you stated, but am still not able to run the program. Version 15.0.6 64 bit worked just fine. I even disabled the virus software with no luck. Any suggestions?

alan_sh
 
 
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Re: New Update does not work - URGENT -

Post by alan_sh » Thu Sep 05, 2019 7:58 pm

erhardneumann wrote:
Thu Sep 05, 2019 2:07 pm
Pablo wrote:
Thu Sep 05, 2019 12:11 pm
I can ensure you that this behavior have not changed.
Version 15.0.7 is just a minor update.
This is the windows Problem Report
Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: WebBuilder.exe
Anwendungsversion: 15.0.7.0
Anwendungszeitstempel: 5d6ece86
Fehlermodulname: WebBuilder.exe
Fehlermodulversion: 15.0.7.0
Fehlermodulzeitstempel: 5d6ece86
Ausnahmecode: c0000005
Ausnahmeoffset: 00000000007ea6c0
Betriebsystemversion: 10.0.17134.2.0.0.768.101
Gebietsschema-ID: 1031
Zusatzinformation 1: 7bb5
Zusatzinformation 2: 7bb54623feef315d668834dfc3116d7d
Zusatzinformation 3: d375
Zusatzinformation 4: d3751f02cddfe5f65fb9786c0ced2288
Error code 5 is access denied. Do you have access to all the WWB folders?

Alan

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