Project Not Opening Properly

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mlsto
 
 
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Project Not Opening Properly

Post by mlsto » Mon Jul 22, 2019 6:33 pm

Hello

I started work on a project, I opened it today and the index page shows a blank grayed page, it does not show the project site in the dashboard.

If I use the scroll bar to go down the page only certain parts of the page shows not the top section of the page.

Not sure why this is, using latest version

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Re: Project Not Opening Properly

Post by mlsto » Mon Jul 22, 2019 7:15 pm

It seems the index page is not loading in the dashboard, if I preview it shows fine in the browser.

If I open other pages in the software it shows the pages but if I go back to the index page it shows the last page I opened, if I scroll on the index page it shows some of the index page but not the top of the page, if I minimize and open the page shows black.

It is like the index page cannot load.

Not sure if this is a windows 10 thing or the software but cannot open the index page.

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Pablo
 
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Re: Project Not Opening Properly

Post by Pablo » Mon Jul 22, 2019 8:06 pm

Are you using version 15.0.4?
Can you share your project so I can see if something is wrong?

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Re: Project Not Opening Properly

Post by mlsto » Mon Jul 22, 2019 8:46 pm

Yes the latest version, just will not load the index page

https://www.dropbox.com/s/idod47nybdhu6 ... e.zip?dl=0

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Re: Project Not Opening Properly

Post by Pablo » Mon Jul 22, 2019 8:56 pm

I do not see any issues with your project. Everything seems ok.
Where exactly do I need to look to see the problem?
Do you see the problem directly when you open the project?
What does it look like for you?
Did it work previously? Do you remember what you have changed?

And what do you mean by 'it does not show the project site in the dashboard'?
What is a 'dashboard"?

Are you sure you have version 15.0.4?

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Re: Project Not Opening Properly

Post by mlsto » Mon Jul 22, 2019 9:06 pm

Will have to send you a video of what I am experiencing.

The index page does not open for me

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 9:10 am

Here is a video showing the index page not showing

https://www.youtube.com/watch?v=tx-sDoW96es

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 5:51 pm

Any update on this, cannot open or use the project because of this.

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Re: Project Not Opening Properly

Post by bkjohns » Tue Jul 23, 2019 6:10 pm

What about the master page? You didn't show that in the vid.

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 6:19 pm

The master page shows fine, the page with the issue is the index page, it does not load.

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Re: Project Not Opening Properly

Post by Pablo » Tue Jul 23, 2019 6:26 pm

I have tried your project on several different computers, but I do not see the problem.
But I am sure it is related to rendering/graphics.
Is your computer up-to-date with the latest drivers etc?

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 6:46 pm

I am thinking it is, it worked fine a few days ago without issues, all of a sudden for the past two days the index does not load.

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 6:48 pm

Is there a way to fully uninstall the software and reinstall, I tried uninstall and install again but it had all the details, it did not show as a clean install.

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Re: Project Not Opening Properly

Post by BaconFries » Tue Jul 23, 2019 7:19 pm

I am thinking it is, it worked fine a few days ago without issues, all of a sudden for the past two days the index does not load.
If it has previously worked as you say then what has changed? have you updated Windows? installed any other software? have you deleted anything that the project requires (index page). There's one way to remove stored settings and that is to remove the registry key for WB15 but only remove if you are confident enough to remove it. Note if you do remove the registry key then it is your own responsibility.... so do so with caution.

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Re: Project Not Opening Properly

Post by mlsto » Tue Jul 23, 2019 7:33 pm

I am reinstalling windows will see what happens

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