Can not update from Version 12.1.2 (Aug 10 2017) On

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Account-Ability
 
 
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Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Account-Ability » Thu Mar 22, 2018 12:12 am

Have not been able to update since Version 12.1.2 (Aug 10 2017) . I have cleared all cache, I have cleaned up registary etc. I have also "Run as Admin". Always get the following error :


Image


Would appreciate any advice. Thanks for your help !

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BaconFries
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by BaconFries » Thu Mar 22, 2018 12:28 am

If running as Administrator then it may simply be a 'Permission' issue. Have you tried removing the software and reinstalling? Are you using the very latest build see Download
WYSIWYG Web Builder 12.4 (build date: February 19, 2018)

Account-Ability
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Account-Ability » Thu Mar 22, 2018 12:35 am

No I am not, that is the issue, it gets stick at that error message when I try and install the latest update. I have updated for years with no problem but from Version 12.1.2 (Aug 10 2017) I have had this issue.

Account-Ability
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Account-Ability » Thu Mar 22, 2018 12:37 am

I will try to uninstall and reinstall and see what happens.

Account-Ability
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Account-Ability » Thu Mar 22, 2018 12:45 am

I uninstalled the Version 12.1.2 (Aug 10 2017) and tried to install the latest . Had same problem. Then tried to reinstall the version I had and now have the same problem with it also .

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BaconFries
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by BaconFries » Thu Mar 22, 2018 1:20 am

Generally this means a permission issue usually the folder is read only or incorrect permission. As a suggestion please try running the following utility CCCleaner, temporarily disable any AV software running, Ignore the message, remove or rename C:\Users\Account-Ability\Documents\WYSIWYG Web Builder\system\cms, this is so that a new folder with the correct permissions will be created. Once you have tried these report back.

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Pablo
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Pablo » Thu Mar 22, 2018 7:06 am

There seems to be a problem with the folder permissions.
Documents\WYSIWYG Web Builder\

Besides fixing the permission on your system, you can also rename the folder before you run the setup.
In that case the folder will be recreated by the setup with the correct permissions.

Herbert
 
 
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Re: Can not update from Version 12.1.2 (Aug 10 2017) On

Post by Herbert » Thu Mar 22, 2018 8:00 am

on my system, access to this directory was prohibited by bitdefender's directory protection. I had to disable this function of bitdefender.

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