Installation Process Stalls

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petertj
 
 
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Joined: Thu Apr 12, 2012 11:18 am

Installation Process Stalls

Post by petertj » Wed Jan 03, 2018 9:53 am

The version of WWB 12 which was made available on 2nd Jan 2018 stalls with the file box.css in the 'extracting' window.

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Pablo
 
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Re: Installation Process Stalls

Post by Pablo » Wed Jan 03, 2018 10:11 am

Did you close all applications before running the setup?
Maybe your virusscanner interferes with the setup?

petertj
 
 
Posts: 30
Joined: Thu Apr 12, 2012 11:18 am

Re: Installation Process Stalls

Post by petertj » Wed Jan 03, 2018 10:51 am

Happy New Year Pablo.

Anti-Virus software was not the issue. I had already investigated by attempting the installation after having disabled this application.

No other applications were running other than Malwarebytes which has recently been updated significantly. Omitting Malwarebytes has eliminated the WWB installation process problem. I should mention that I have never had an installation issue with WWB before.

Peter

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Pablo
 
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Re: Installation Process Stalls

Post by Pablo » Wed Jan 03, 2018 11:03 am

Maybe you have a corrupt download. Nothing has changed in the setup, it the same as always.

- remove all previous downloads.
- clear your browser cache.
- clear your computer's temporary folder.
- reboot your computer.
- download the setup again.

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