Help: the file won't open after new Hard Disk bought

All WYSIWYG Web Builder support issues that are not covered in the forums below.
Forum rules
PLEASE READ THE FORUM RULES BEFORE YOU POST:
viewtopic.php?f=12&t=1901

MUST READ:
http://www.wysiwygwebbuilder.com/getting_started.html
WYSIWYG Web Builder FAQ
Post Reply
Madimo11
 
 
Posts: 42
Joined: Tue Feb 28, 2017 3:41 pm

Help: the file won't open after new Hard Disk bought

Post by Madimo11 » Sun Sep 17, 2017 4:00 pm

Hi

I bought a new laptop and moved all the contents of my old hard disk to the new hard disk, I re-installed WYSIWYG version that I used before on my old laptop, but I cannot open the old projects that I did. whenever I try to open a the old project I get an error message that says

WYSIWYG Web Builder detected an internal error in this project and will attempt to fix it.

If this error occurs again, please report this error through the support forum.

Please include detailed steps on the methods you have used to reproduce the problem.

When I try to press ok I get a message that says
WYSIWYG Web Builder has stopped working

Windows can check online for a solution to the problem

the problem details are as follows:

Fault Module Version: 11.6.0.0
Fault Module Timestamp: 585823a7
Exception Code: c0000005
Exception Offset: 001dbbf6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

User avatar
BaconFries
 
 
Posts: 4354
Joined: Thu Aug 16, 2007 7:32 pm

Re: Help: the file won't open after new Hard Disk bought

Post by BaconFries » Sun Sep 17, 2017 4:17 pm

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
This we cannot view or read as it is only available to you as it is on your Laptop/PC
Have you also installed all extensions used. See the following how to copy from one PC to another. Are you sure you have the exact same version of the software on the New Laptop and old. Note the latest version for WWB 11 users is WYSIWYG Web Builder 11.6.5 not 11.6.0.0.
How to copy a project from one computer to another?
And also read from:
How to copy a project from one computer to another?

User avatar
Pablo
 
Posts: 18820
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Help: the file won't open after new Hard Disk bought

Post by Pablo » Sun Sep 17, 2017 5:04 pm

There can only be two reasons for this behavior:
1. The version you have installed is older than the one you have previously used. Note tah tr lates version of WB11 is 11.6.5: http://www.wysiwygwebbuilder.com/download.html
or
2. You have not install all the extensions used in the project.

Madimo11
 
 
Posts: 42
Joined: Tue Feb 28, 2017 3:41 pm

Re: Help: the file won't open after new Hard Disk bought

Post by Madimo11 » Sun Sep 17, 2017 8:19 pm

Hi

I installed all the extensions, and I installed the exact version that I purchased and re-registered using my purchased serial. Do you think I need to uninstall and re-install?

User avatar
Pablo
 
Posts: 18820
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Help: the file won't open after new Hard Disk bought

Post by Pablo » Sun Sep 17, 2017 8:43 pm

Did you install the version from the download link (11.6.5)?
http://www.wysiwygwebbuilder.com/download.html

Post Reply

Who is online

Users browsing this forum: No registered users and 11 guests