Crash on opening page

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crispy68
 
 
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Re: Crash on opening page

Post by crispy68 » Tue Feb 23, 2021 3:46 pm

I usually add images (20-30) in one session.
Images are not huge, approx. 600x300px.
Just curious, are the images reduced down to 600x300 and optimized before inserting them into WB or are your original images larger and you are reducing them in WB?

bkjohns
 
 
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Re: Crash on opening page

Post by bkjohns » Tue Feb 23, 2021 5:13 pm

crispy68 wrote:
Tue Feb 23, 2021 3:46 pm
I usually add images (20-30) in one session.
Images are not huge, approx. 600x300px.
Just curious, are the images reduced down to 600x300 and optimized before inserting them into WB or are your original images larger and you are reducing them in WB?
And do all of your image names conform to WWB requirements? No spaces, numbers, etc.

janez72
 
 
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Re: Crash on opening page

Post by janez72 » Tue Feb 23, 2021 9:39 pm

I Just made another test.

I opened a project of ca. 500 pages.
Then, I opened 20 pages heavy pages, full of images.
Memory usage went to 950mb. All together (whole computrer with all other applications), memory usage was on 22%.
Numbers for CPE and disk usage were not even worth mentioning (few %).

GDI was at around 900. As I read, Win10 should handle 16.000.
So, it was well below the limit.

Ok, then I closed these 20 pages (did not work at all, I just scrolled down to teh bottom a few of these pages).
I left only Index page open.
Then I scrolled down Site Manager and clicked the last page.
The program crashed in the same way as always.

I have working pages, where Images are taken from Google search or screenshots.
Then resized and exported as images in WebBuilder.
And then put in other pages, ready to be uploaded to server.

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Re: Crash on opening page

Post by wb_user » Wed Feb 24, 2021 6:46 am

janez72 wrote:
Tue Feb 23, 2021 9:39 pm
I Just made another test.

I opened a project of ca. 500 pages.
Then, I opened 20 pages heavy pages, full of images.
Memory usage went to 950mb. All together (whole computrer with all other applications), memory usage was on 22%.
Numbers for CPE and disk usage were not even worth mentioning (few %).

GDI was at around 900. As I read, Win10 should handle 16.000.
So, it was well below the limit.

Ok, then I closed these 20 pages (did not work at all, I just scrolled down to teh bottom a few of these pages).
I left only Index page open.
Then I scrolled down Site Manager and clicked the last page.
The program crashed in the same way as always.

I have working pages, where Images are taken from Google search or screenshots.
Then resized and exported as images in WebBuilder.
And then put in other pages, ready to be uploaded to server.
hi I think you should send demo project and without demo , Pablo cant reproduce a problem and fix that easily

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Re: Crash on opening page

Post by Pablo » Wed Feb 24, 2021 7:01 am

How much was the number of gdi handles just before the crash?

Based on the information you have provided it is begining to look like an memory issue, related to the size of your project and images (or other attached files).
Can you reproduce the problem with a smaller (test) project?

You wrote that you do not have the same problem with other software, but you do you use the same amount of images/assets in those other tools?
For example, let's say your project has 500 pages and each page has 10 images.
Then what happens when you load 5000 images in After effects and Photoshop? Can your computer handle that?

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Re: Crash on opening page

Post by janez72 » Wed Feb 24, 2021 2:24 pm

The number of GDI is just below 1000. Never gets above it.

In this specific project, there are 200 review pages with 3 images each.
Another 200 empty redirect pages with nothing but redirect order in page properties.
And approx. 100 pages with lists, somewhere from 10 to 100 images each.

The total size of whole project on disk is 304 Mb.

In After effects - the basic project files are mostly above 500 Mb, without adding anything.
But many also can go above 2Gb.
In Photoshop, I work on one by one images, but some mockup images are pretty heavy.
And when all layers are added, it can go above 1Gb.

Of course, when you run after effect with large files, plug ins, transitions ... it needs a lot of time to process everything.
But freezing is very rare.
Same goes for Photoshop.

WebBuilder is running very smoothly, no problem at all, it does not feel like any shortage of memory.
But, as described by me and some other users, it does crash at certain moments.
But I'm also used by now to manually save project every 10 or so minutes.

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Re: Crash on opening page

Post by Pablo » Wed Feb 24, 2021 3:23 pm

If you want me to solve this then please share a demo project and describe the exact steps to reproduce the problem, otherwise there is nothing I can do.
I need more specific information.

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Re: Crash on opening page

Post by janez72 » Wed Feb 24, 2021 3:46 pm

I would have to create a new demo project, have no time for it.
I described it earlier.
I could only take a video maybe. But what new could be shown there?
Just closing all opened pages, scrolling down in Site Manager to the last page and clicking on it. That's it.
The problem could be the number of images perhaps, don't know.

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Re: Crash on opening page

Post by Pablo » Wed Feb 24, 2021 4:05 pm

There is something specific in your project that is causing this behavior. That is why I need a demo project.

The number of images is only relevant if your computer is running out of memory. The software itself does not have any limitations.

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Re: Crash on opening page

Post by janez72 » Wed Feb 24, 2021 4:12 pm

Could be something specific, but some users here described exactly the same issue.
So we must have something in common.

Maybe the problem really are some images that don't have proper names (without spaces).
These images in our published pages online, are all optimized.
But there are some images on working pages taken from Google search (and later resized, renamed, compressed etc.), that maybe don't have proper names.
And maybe WebBuilder can't handle these images well.

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Re: Crash on opening page

Post by crispy68 » Wed Feb 24, 2021 4:15 pm

I would have to create a new demo project, have no time for it.
So how do you expect it to get fixed then?

"Me: Hey my car is running rough and dies on me.
Mechanic: Hmm..can you bring the car in so we can take a look?
Me: Isn't a description enough? Sorry, I don't have time to bring it in."

If you want the issue addressed and potentially fixed, you need to provide Pablo what he needs otherwise you will continue to have the issue.

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Re: Crash on opening page

Post by janez72 » Wed Feb 24, 2021 9:04 pm

crispy68, I can live with this issue.
But it's in insterest of the owner to have his software running smoothly, or?
We are all just "leasing" or renting cars and the company sould make them running without problems.

I described many times, can't make it more accurate.
A have no time to make such huge project for testing purposes.

It's no problem for me, as I thought it was only my issue.
But now I can see, some other users experienced this same issue.

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Pablo
 
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Re: Crash on opening page

Post by Pablo » Wed Feb 24, 2021 9:11 pm

It's no problem for me, as I thought it was only my issue.
But now I can see, some other users experienced this same issue.
It is not clear if the other users have the same issue.
As said before, the software has thousands of option and millions of possible combinations.
I am sure there are combinations that do not work, but the only way I can do something about this if I know which combination(s) you have used.

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Re: Crash on opening page

Post by janez72 » Wed Feb 24, 2021 9:24 pm

After reading again posts form "archibaldos", I can see we have the same issue.
Working on few pages for some time, then closing all but one and trying to open a new one (existing page) from Site manager.
I only can add, that it seems like opening pages at the end of Site manager seems to be even more risky.

It ends up in spinning circle and eventually (after 2 to 3 seconds) the program closes.

I guess it must be something related to images.
In old versions of WebBuilder, there were problems with clicking "undo" when working with images.
The program often crashed when having many images on page.
Now, this is ok. It was an issue years ago.

But now, when you have resized images, if you click "undo", all images on this certain page return to their original image sizes.
Allthough canvas remains resized, the source file goes to original px, resulting in only a part of image being visible in canvas.

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Re: Crash on opening page

Post by Pablo » Thu Feb 25, 2021 7:41 am

If you want me to solve this then please share a demo project and describe the exact steps to reproduce this problem.
My own website has more than 500 pages and I can add new pages wherever I want.
I guess it must be something related to images.
There is no way for me to confirm this, if I do not know which images you have used and how they are used in the project.

I need more specific information.

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