Webshop Plus Email

This forum is dedicated to discussions about shopping carts/ecommerce.
Forum rules
PLEASE READ THE FORUM RULES BEFORE YOU POST:
viewtopic.php?f=12&t=1901
Post Reply
TryingMyBest
 
 
Posts: 28
Joined: Wed Apr 22, 2015 1:22 pm

Webshop Plus Email

Post by TryingMyBest » Sat Nov 07, 2015 1:02 pm

Hi,

Not sure whats happening, but I've been running test orders through my site this week and everything is fine, up until yesterday when the customer email just stop sending. When I click through to the ThankYou page it was working but now only the Administrator email sends. Any help would be hugley appreciated.

Thanks

User avatar
Pablo
 
Posts: 16886
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Webshop Plus Email

Post by Pablo » Sat Nov 07, 2015 1:57 pm

Usually when something suddenly stops working then this is a server (host) related issue.
They may have changed something or block the email.

TryingMyBest
 
 
Posts: 28
Joined: Wed Apr 22, 2015 1:22 pm

Re: Webshop Plus Email

Post by TryingMyBest » Sat Nov 07, 2015 2:16 pm

Ok thanks, I'll fire off an email to them - but it's funny that the adminitrator email does still come to me....

User avatar
Pablo
 
Posts: 16886
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
Contact:

Re: Webshop Plus Email

Post by Pablo » Sat Nov 07, 2015 3:48 pm

That usually indicates that the host uses an email filter.

User avatar
Navaldesign
 
 
Posts: 1169
Joined: Sat Mar 01, 2008 8:08 pm
Location: Italy
Contact:

Re: Webshop Plus Email

Post by Navaldesign » Sun Nov 08, 2015 9:57 am

Webshop uses the DBTS Form Processor (in the thankyou page) to send the mails. Double click it and check your settings.
www.dbtechnosystems.com

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests