*** SOLVED *** contactus.php crashes WYSIWYG Web Builder 16

Issues related to previewing and publishing your web site.
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ksanthosh_k
 
 
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*** SOLVED *** contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Wed Sep 16, 2020 11:34 am

Hi

I have published our contactus.php page in version 15. However, after upgrading to version 16, all pages are getting published except contactus.php. When it tries to publish this page, the software crashes.

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Pablo
 
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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by Pablo » Wed Sep 16, 2020 11:55 am

Are you using the latest update 16.0.1?
If yes, then do you have a demo project so I can see all your settings?

Related FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Wed Sep 16, 2020 12:52 pm

Please let me know how to share my website with you? Can I email the wbs file or upload in box.com and share a link to download?

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Wed Sep 16, 2020 12:56 pm

Our website is: www.trio-techno.com

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Pablo
 
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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by Pablo » Wed Sep 16, 2020 1:09 pm

To be able to help you I need the .wbs file

Related FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134

Also, make sure that you have do the latest update (16.0.1)

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Wed Sep 16, 2020 1:17 pm

Sure Pablo. Will share tomorrow morning.

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Thu Sep 17, 2020 4:10 am

Dear Pablo,

Please download the .wbs file from https://we.tl/t-AQiT3vzIsp

Regards

Santhosh

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Thu Sep 17, 2020 4:12 am

I am using version 16.0.1 dated September 14, 2020

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Pablo
 
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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by Pablo » Thu Sep 17, 2020 6:38 am

I was able to reproduce the problem with your project and it has been fixed in the latest build (9/17/2020)
https://www.wysiwygwebbuilder.com/download.html

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Thu Sep 17, 2020 7:01 am

Thanks Pablo. Will check it out and update.

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Thu Sep 17, 2020 7:13 am

I have downloaded the latest version and installed. Now when I try to publish through ftp, it is not publishing. I tried multiple internet connections including mobile hotspot. Same result. Log is as below:

*** START OF PUBLISH ***
Scanning publish folder...
Found 42 file(s).
Initializing FTP connection...
Checking host...
Host was successfully parsed.
Connecting to ftp.trio-techno.com...
Using PASV mode.
Internet Exception Error 12029

Details:
A connection with the server could not be established
Closing FTP connection...
Removing temporary files...
Publish failed!
*** END OF PUBLISH ***

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Pablo
 
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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by Pablo » Thu Sep 17, 2020 7:24 am

I am sure that this is not an issue caused by the software.
Maybe there is a temporary issue with the server?
Or maybe your firewall blocks the connection?
Did you also try to change the FTP engine to winsock? Tools->Options->Publish
What is the error when you use winsock?

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Re: contactus.php crashes WYSIWYG Web Builder 16

Post by ksanthosh_k » Thu Sep 17, 2020 7:50 am

YES Pablo. The server firewall had blocked my IP. Now everything is working perfectly fine.

Thank you for your kind help !

Kind regards

Santhosh

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